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About the Role

The Customer Service Supervisor – International supports Reynolds Consumer Products’ commitment to an excellent customer experience by providing day-to-day leadership for the international customer service team. This role coaches and develops the team, helps prioritize and coordinate daily work, and serves as an escalation point to resolve customer issues. The Supervisor also supports service execution for an assigned region of customer accounts by partnering with internal teams to keep orders moving and customers informed.

Responsibilities

Support hiring, onboarding, and development of International Account Specialists to deliver timely, accurate, professional service to RCP customers.
Lead day-to-day activities such as daily order management and general customer inquiries.
Develop and maintain positive customer relations and partner cross-functionally to support service level goals and on-time delivery metrics, escalating issues and coordinating next steps as needed.
Participate in customer discussions as needed to resolve service issues, align on order status, and identify practical service improvements.
Build positive relations with internal and external functions including sales, global supply chain, global commercialization, various 3rd party vendors, and warehouse personnel.
Help document, maintain, and improve standard operating procedures and information flow to support consistent service execution.
Use service metrics and logistics knowledge to identify trends, highlight risks, and recommend process improvements that strengthen service performance.

Requirements

BA/BS degree in Business, Supply Chain, or in a related field, or an equivalent combination of education and relevant work experience to successfully perform the essential functions of the position.
2+ years of related professional and progressive experience in customer service and/or sales support.
SAP Knowledge and experience.
Bilingual skills (Spanish) in both speaking and writing.
Prior lead or senior specialist experience with a proven history of training, coaching, and mentoring individuals.
Ability to work a flexible schedule during key business deadlines.
Proficient in MS Office.
Excellent written and verbal communication skills, including presentation skills.

Skills

Customer Focus
Teamwork & Collaboration
Effective Communication
People Leadership
Managing Complexity
Continuous Improvement

Experience Level

2+ years of related professional and progressive experience in customer service and/or sales support.

Education Level

BA/BS degree in Business, Supply Chain, or in a related field, or an equivalent combination of education and relevant work experience

Salary/Compensations

USD $75,900.00 - USD $104,400.00 /A

About the Company

We value individual experiences and backgrounds and are committed to fostering a diverse and inclusive workplace.

Equal Opportunity

RCP affords equal employment opportunities to applicants without regard to race, color, religion, age, disability status, sex, marital status, protected veteran status, pregnancy, national origin, genetics, genetic information, parental status, or any other characteristic protected by federal, state or local law. RCP conforms to the spirit as well as to the letter of all applicable laws and regulations.