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About the Role

HI USA is seeking full-time Guest Service Associates for its vibrant NYC hostel on the Upper West Side. This role is crucial in creating a welcoming atmosphere and ensuring the reception desk operates smoothly and efficiently, adhering to hostel policies. The position involves interacting with travelers from around the world.

Responsibilities

Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity
Handle individual and group reservations via telephone, email, or online
Conduct hostel tours and gather guest feedback
Follow procedures to ensure the security and safety of the hostel, guests, and staff
Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals
Perform various tasks including laundry, cleaning, bookkeeping, and food preparation
Provide information on HI memberships, the hostel, and local area to guests
Promote HI USA's mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
Positively represent HI USA to guests, callers, and local officials
Provide overnight, on-call assistance for emergencies
Perform other duties as assigned by management

Requirements

High school diploma or GED
Customer service experience preferred
Hostelling experience preferred
Ability to speak a second language preferred
Excellent communication skills
Ability to handle cash accurately
Enjoy working with the public
Able to calmly and professionally handle conflicts, guest issues, or emergencies
Ability to multi-task in a fast-paced environment
Ability to work independently or as part of a team
Computer literacy (WINXP, MS Word, Excel, Outlook)
Willingness to work evenings, weekends, and holidays as required
First aid and CPR certification preferred (training can be provided)
Regularly required to sit, use hands and arms
Frequently required to stand, walk, talk, and hear
Occasionally required to climb or balance
Must be able to lift and move up to 50 pounds
Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus
Noise level in the work environment is usually moderate
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Skills

Customer service
Hostelling
Second language proficiency
Communication
Cash handling
Conflict resolution
Multi-tasking
Teamwork
Independent work
Computer literacy (WINXP, MS Word, Excel, Outlook)
First aid
CPR certification

Location

New York City, NY

Work Type

Full-time
Benefit-eligible

Education Level

High school diploma or GED

Salary/Compensations

$18.85 per hour

Benefits

Medical
Dental
Vision
Disability
Vacation
Sick leave
403b with company match
Free stays at other HI USA hostels (subject to availability)
Discounts on hundreds of brands
On-the-job training
Opportunities for growth within HI USA

About the Company

Hostelling International USA (HI USA) is a nonprofit organization that helps people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities.
HI USA celebrates diversity and welcomes individuals of all backgrounds.

Equal Opportunity

We celebrate diversity and welcome individuals of all backgrounds.