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About the Role
As a Junior Customer Service Agent at Raisin, you will be the primary contact for Dutch-speaking customers, providing first-class support via phone and email for inquiries related to financial products. Your role focuses on service, not sales, ensuring a positive customer experience and contributing to the optimization of work processes.
Responsibilities
- Become an expert for Raisin's products and processes.
- Independently handle customer inquiries by phone and in writing.
- Collaborate with colleagues from customer service and other departments.
- Handle inquiries regarding account opening, investment process, and basic tax issues.
- Contribute to a positive customer experience on the platform.
- Develop and implement ideas for optimizing work processes.
Requirements
- Speak Dutch at C2 level, both written and spoken.
- Have a good command of English.
- Professional experience in customer service or customer support is desirable.
- Enjoy dealing with people.
- Ability to handle multiple tasks simultaneously under pressure while setting priorities.
- Interest in complex topics, modern finance, and capital markets.
- High expectations of work and ability to maintain an overview in hectic times.
- Confident using tools like Microsoft Office and Google Workspace.
- Ability to learn new systems quickly.
Skills
- Customer service
- Customer support
- Communication skills
- Problem-solving
- Microsoft Office
- Google Workspace
Location
- Germany
Work Type
- Full-time
- Hybrid
Experience Level
- Junior
Benefits
- Employee Development Budget of €2,000
- Four full training days per year
- Flexible working hours
- Home office
- 30 vacation days
- Company pension scheme (20% support)
- Urban Sports Club subsidy (€20+ per month)
- Deutschland Ticket subsidy (€25 per month)
- JobRad bike leasing with tax savings and insurance coverage
- Snacks, daily fresh fruit, and drinks provided at the office
About the Company
- Raisin is the world’s leading platform for savings and investment products, connecting consumers with banks in the EU, UK, and US.
- The company's vision is to offer savings and investments without barriers, opening up the global 160 trillion euro market.
- Raisin employs over 800 people from more than 75 countries.
- The platform holds over 80 billion euros in assets from more than one million investors.
- Raisin fosters an open and caring environment driven by an ambitious, international team.
Equal Opportunity
- We value diversity and the unique experiences each individual brings.
- We encourage applications even if not all requirements are met.
- We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.