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About the Role
The Contract, Customer Energy Management Associate supports the delivery of energy management programs and customer initiatives. This role focuses on building customer relationships, coordinating projects, analyzing data, and engaging stakeholders to help customers achieve their energy and business objectives.
Responsibilities
- Manage a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support.
- Support customers in identifying and accessing energy management programs, services, incentives, and opportunities.
- Build and maintain effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of objectives.
- Collaborate with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
- Support the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
- Assist in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
- Support monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
- Identify trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
- Coordinate customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
- Monitor customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
- Support departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
- Conduct research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
- Maintain accurate customer records, program documentation, and reporting information in departmental systems and databases.
Requirements
- Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
- Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
- Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
- Demonstrated customer relationship management and stakeholder engagement skills.
- Strong customer orientation with a commitment to delivering an exceptional customer experience.
- Excellent organizational skills with the ability to manage multiple priorities and deadlines.
- Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
- Experience preparing reports, presentations, performance metrics, and customer-facing materials.
- Ability to interpret data and translate findings into meaningful customer and business insights.
- Strong verbal and written communication skills.
- Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
- Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.
Skills
- Customer relationship management
- Stakeholder engagement
- Customer service
- Account management
- Program delivery
- Project coordination
- Energy management
- Sustainability
- Utility operations
- Analytical skills
- Problem-solving
- Reporting
- Presentation skills
- Data interpretation
- Verbal communication
- Written communication
- Teamwork
- Microsoft Office (Excel, PowerPoint, Word)
- Power BI
- Tableau
- Alteryx
- SQL
Location
- Ontario
- Hybrid
Work Type
- Contract
- Hybrid
- Remote (2 days per week)
Experience Level
- Minimum three (3) years of relevant professional experience
Education Level
- Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Salary/Compensations
- $80487 - $100609 Annually
About the Company
- Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process.
- Toronto Hydro is committed to fostering an inclusive and accessible recruitment process.
- Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process.
Equal Opportunity
- We welcome applications from all qualified candidates.