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About the Role
Apple's Customer Experience Engineering team is looking for a passionate Software Quality Engineer to contribute to the design, analysis, and certification of our support apps. You will be responsible for ensuring the quality of Apple's customer support experience, focusing on consistent functionality, performance, and stability.
Responsibilities
- Craft informed and robust testing charters.
- Author test scenarios, scripts, and plans.
- Execute functional, performance, and stability testing.
- Write and review automation test scripts.
- Identify and report defects with first-level root cause analysis and consistent reproduction steps.
- Collaborate with test automation engineering, product management, and engineering program teams to champion quality efforts.
Requirements
- 4+ years of experience in software quality assurance testing.
- Experience as a team lead preferred.
- Hands-on experience building and maintaining test frameworks using tools such as RestAssured or Selenium.
- Proficiency in one or multiple languages such as Java, Python etc.
Skills
- RestAssured
- Selenium
- Java
- Python
- iOS native application testing
- Safari-based web application testing
- Performance testing tools (e.g., JMeter, Gatling)
- Load/stress/scalability testing practices
- AI-driven testing tools
Location
- Global
Work Type
- Full-time
Experience Level
- 4+ years
About the Company
- Apple's Information Systems and Technology (IS&T) organization is the engine behind everything Apple does for customers and for the people who build for them.
- IS&T supports 2.5 billion active Apple devices, processes billions of secure transactions, and keeps the technology that defines modern life running flawlessly.
- Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience, including contact center operations and the software powering the Genius Bar.
- The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year.
- Apple is where individual imaginations gather together, committing to the values that lead to great work.
- Every new product, service, or Apple Store experience is the result of making each other’s ideas stronger.
- The diversity of people and their thinking inspires the innovation that runs through everything Apple does.
- When everybody is included, the best work of their lives can be done.