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About the Role
The Lead/Principal Solution Engineer is the technical expert for Salesforce's platform and the Life Sciences technology landscape, architecting solutions across various Salesforce clouds and building/demoing them firsthand. This role is crucial for driving innovation and customer success in the rapidly evolving Life Sciences industry.
Responsibilities
- Lead the technical strategy and sales cycle for large, complex Life Sciences opportunities across Sales, Service, Marketing, Data 360, Agentforce, and Industries (Life Sciences Cloud).
- Partner with AEs, Industry/Core Specialists, Customer Success, and Partners to build account plans and a clear point of view for each customer.
- Run executive-level discovery, demos, and workshops, and translate business outcomes into compelling solutions and value narratives.
- Design reference architectures for commercial, medical affairs, patient services, and field-engagement use cases, accounting for HCP/HCO data models, consent, and integrations.
- Navigate regulated-industry requirements (GxP, HIPAA, 21 CFR Part 11, GDPR, validation and compliance considerations) with customer IT, QA, and Security teams.
- Orchestrate specialist overlay resources to maximize SE efficiency and ensure the right expertise at the right moment.
- Mentor and coach SEs through deal reviews, demo and storytelling coaching, and onboarding.
- Contribute to team playbooks, scorecards, and best practices.
- Be a voice of the customer to Product and Industry teams, and share field insights, competitive intel, and reusable assets.
- Represent Salesforce at customer events, industry conferences, and internal enablement.
Requirements
- 10+ years in pre-sales, solution architecture, or consulting.
- At least 5 years in enterprise software, ideally with Life Sciences, pharma, or medtech customers.
- A track record of influencing C-level and VP stakeholders and winning large, multi-cloud deals.
- Deep knowledge of the Salesforce platform and the Life Sciences technology landscape (commercial CRM, omnichannel engagement, patient support programs, clinical/medical, MDM).
- Strong grasp of data architecture, integration patterns, and AI/agentic solutions in a regulated environment.
- Exceptional storytelling, presentation, and whiteboarding skills.
- Demonstrated mentorship and informal leadership across teams.
- Strategic, collaborative, and comfortable with ambiguity and fast-changing priorities.
Skills
- Salesforce platform
- Life Sciences technology landscape
- Commercial CRM
- Omnichannel engagement
- Patient support programs
- Clinical/medical
- MDM
- Data architecture
- Integration patterns
- AI/agentic solutions
- Storytelling
- Presentation
- Whiteboarding
- Mentorship
- Leadership
Location
- California
- New York
- Boston
- Chicago
- Seattle
- Washington DC
Work Type
- Full-time
Experience Level
- 10+ years
- 5+ years
Education Level
- Salesforce certifications (e.g., Application/System Architect, Data Cloud Consultant, Agentforce Specialist, Life Sciences Cloud)
Salary/Compensations
- $134,750 - $210,910 annually
- $148,190 - $231,980 per year
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- We believe in equality for all and creating a workplace that’s inclusive, and free from discrimination.
- Workplace discrimination is illegal.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.