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About the Role
Perform in-person diagnosis, troubleshooting, and repair of Dyson products. Recommend appropriate service or product solutions, communicate findings clearly, and promote Dyson products, accessories, and services. Provide excellent customer service, manage customer expectations, and process transactions accurately. Complete operational reporting, manage parts inventory, and follow service processes. Support escalated repair cases and maintain a solution-focused approach in a fast-paced environment.
Responsibilities
- Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies
- Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions
- Communicate repair findings, maintenance recommendations, and replacement options clearly to customers
- Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations
- Provide excellent customer service while managing customer expectations in real time
- Process customer transactions and service details accurately within Dyson systems
- Complete daily and weekly operational reporting as required
- Manage parts usage, inventory accuracy, and service documentation
- Follow Dyson service processes, quality standards, and escalation procedures
- Support escalated repair cases and collaborate with broader service teams when needed
- Maintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environment
- Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions
- Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path
- Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations
- Handle objection-based conversations professionally while maintaining a premium customer experience
Requirements
- 6 plus months of experience in customer service, retail sales, service operations, or related customer-facing environments
- Ability to communicate confidently with customers, including during objection handling or service-related discussions
- Aptitude for learning technical diagnosis and repair procedures
- Curiosity to uncover hidden product needs beyond stated complaints.
- Demonstrates empathy and provides clear guidance to ensure customers choose the best long-term solution
- Strong verbal, written, and interpersonal communication skills
- Ability to prioritize in a fast-paced environment
- Experience using Microsoft Office including Microsoft Excel, Microsoft Outlook, and Word
- Collaborative mindset with proven success in team environments
- Ability to lift and move up to 50 lbs
- Must be at least 18 years of age
Skills
- Customer Service
- Retail Sales
- Service Operations
- Technical Diagnosis
- Repair Procedures
- Consultative Questioning
- Cross-selling
- Customer Expectation Management
- Transaction Processing
- Operational Reporting
- Inventory Management
- Service Documentation
- Escalation Procedures
- Problem-Solving
- Communication
- Prioritization
- Microsoft Office Suite (Excel, Outlook, Word)
- Teamwork
- Lifting and Moving (up to 50 lbs)
Location
- On-site (Chicago area)
Work Type
- Full-time
- On-site
Experience Level
- 6+ months experience in customer-facing roles
Education Level
- High School Diploma or equivalent preferred
Salary/Compensations
- $28/hour + bonus opportunity
Benefits
- 401K with up to a 4% match
- Company paid Life Insurance and AD&D
- Flexible Savings Account (FSA) and Health Savings Account (HSA)
- Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
- Pre-tax Commuter Benefits (applicable areas only)
- Generous Child Care Leave Program
- Wellness Program
- Employee Assistance Program
- Dyson Product Discounts
- Multi-Level Healthcare Coverage Options
- Vision & Dental Coverage
- Company paid Short-Term and Long-Term Disability
About the Company
- Dyson is a global technology enterprise focused on growth across more categories, locations, and people.
- US operations have grown exponentially since 2002, with headquarters in Chicago and an office in New York City.
- Employees work in field sales, service centers, and Dyson Demo Stores across the country.
- Committed to a campus culture that fosters collaboration, development, and learning in a social and dynamic environment.
Equal Opportunity
- Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live.
- Reasonable accommodation will be provided during the recruitment process for persons with disabilities upon request.
- Dyson is an Equal Opportunity Employer.
- We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.