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About the Role

Maple Leaf Self Storage is seeking a Part-Time Customer Service Representative to join their team in North York. This role is crucial in creating a positive client experience by assisting them with storage solutions. Ideal for individuals who enjoy working with people, problem-solving, and collaborating within a small team.

Responsibilities

Provide outstanding customer service in person, over the phone, and by email.
Assist clients in selecting appropriate storage solutions and unit sizes.
Conduct facility tours and complete rental agreements.
Follow up on inquiries, confirm reservations, and update the client database.
Collect rental payments and post transactions accurately.
Follow up on outstanding accounts and assist with collections communication when required.
Promote and sell retail merchandise such as boxes, locks, and moving supplies.
Perform daily administrative tasks and maintain accurate records.
Open and close the office during weekend shifts.
Maintain property appearance by cleaning spaces, sweeping, organizing moving carts, and removing debris.
Assist with general property upkeep including light outdoor maintenance (e.g., shoveling snow and salting walkways during winter months).

Requirements

High school diploma or equivalent; post-secondary education is an asset.
Previous experience in customer service, retail, or sales.
Strong interpersonal and communication skills with a professional telephone manner.
Basic computer proficiency and ability to learn web-based software systems.
A self-starter who enjoys working independently and as part of a team.
Ability to work the required weekend schedule.
Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.

Skills

Customer service
Retail
Sales
Interpersonal skills
Communication skills
Professional telephone manner
Computer proficiency
Problem-solving
Team collaboration

Location

North York

Work Type

Part-time
Weekend

Education Level

High school diploma or equivalent

Salary/Compensations

$18-20 per hour

About the Company

QuadReal Self Storage Management is owned and operated by QuadReal Property Group, a global real estate investment, development and operating company headquartered in Vancouver, British Columbia.
With locations across Greater Vancouver, Calgary, Guelph, and Greater Toronto Area, operating under the Maple Leaf Self Storage banner, they offer accessible, customized, and secure storage solutions.
QuadReal Property Group has assets under management of $98.5 billion.
QuadReal invests directly through operating platforms and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves.

Equal Opportunity

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community.
Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format.