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About the Role
Sciens Building Solutions is seeking a Service Manager to drive high customer satisfaction and lead service and back-office teams in a growing business. This role is ideal for individuals with experience managing teams in the fire detection, protection, security, and electrical industries who are ready for a Division service management position within a national organization.
Responsibilities
- Manage the service department of assigned Division.
- Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
- Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
- Responsible for executing service inspections on time and resolution of system deficiencies.
- Responsible for developing a budget and meeting revenue and gross margin targets.
- Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
- Responsible for delivering projects within the original budgeted cost.
- Responsible for executing monthly financial performance analysis and taking corrective action.
- Responsible for efficient asset management, including inventory and company service vehicles.
- Responsible for building a high-performance culture, including annual performance reviews and development initiatives.
- Responsible for manpower planning and allocation.
- Partially responsible for customer satisfaction and cash collections.
- Works closely with the sales and installation teams to support the growth and profitability of the Division.
- Responsible for control and calibration of inspection, measuring, and testing equipment.
- Responsible to ensure all employees embrace safety culture and comply with all safety initiatives.
Requirements
- Two to five years of experience in a service operations manager role within the fire detection, fire protection, or security environment.
- Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
- Strong, positive team builder with leadership ability.
- Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems.
- Strong understanding of Profit and Loss statements and key financial drivers.
- Ability to attract, develop, grow, and retain a team.
- Ability to understand the technical aspects of the product lines and applications.
- Valid driver's license.
- Must be able to pass a background check and drug screening.
- Able to work independently.
- Excellent organizational, decision-making, and communication skills.
- Proficient in NFPA codes and standards.
- Strong computer skills; proficient at Microsoft Office.
- Knowledge of OSHA safety standards.
Skills
- Fire detection
- Fire protection
- Security systems
- Electrical industries
- Team leadership
- Customer satisfaction
- Budget development
- Financial analysis
- Asset management
- Manpower planning
- Cash collections
- NFPA codes and standards
- Microsoft Office
- OSHA safety standards
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2-5 years of experience in a service operations manager role
Education Level
- NICET Level II preferred
Salary/Compensations
- $100k - $125k annually
Benefits
- Competitive salary
- Paid time off plan and holidays
- 401(k) matching
- Short term and long-term disability
- Medical, dental, and vision plans with options
- Life insurance
- Company cell phone, laptop, and vehicle
- Professional career development opportunities
- Tuition reimbursement
About the Company
- Sciens Building Solutions is a vibrant national organization.