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About the Role

Fragomen's Client Services Manager role offers the opportunity to work with a smart, motivated, and diverse peer group in an exciting, ever-changing, and challenging environment focused on immigration. You will work in a collegial, team-oriented environment with industry-leading experts, supported by technological innovation. Client Services Managers possess a consultative mindset, prioritize the client, and consistently exceed expectations. As the leading global immigration services firm, our global program management model provides a seamless, team-based approach to exceptional service. We seek a strategic thinker capable of managing people, projects, and programs, and transforming business intelligence, data, and knowledge into client solutions. This role is a challenging and rewarding opportunity to provide solutions to a diverse client base, from Fortune 500 companies to start-ups, while being part of an industry-leading team.

Responsibilities

Manage overall client relationship, including understanding their business and culture, facilitating communication, and ensuring adherence to client timelines, protocols, and SLAs.
Use a client-first mindset to drive the objectives of the client’s business and immigration program.
Proactively address client escalations, lead high-touch calls, and provide accurate and relevant client reporting.
Guide clients to continuously improve and optimize their immigration policies and programs.
Identify opportunities for business process efficiencies.
Facilitate communication and engagement between the client and practice teams.
Partner with clients to develop and execute legal strategies on a global level.
Advise clients on strategic issues related to service delivery and immigration compliance and risks.
Provide strategic guidance and analyses regarding business, hiring, mobility, and workforce trends.
Collaborate with clients and colleagues to launch innovative solutions to immigration challenges.
Play an active and central role in the implementation and management of projects.
Leverage client data to provide valuable business insights and incorporate business intelligence and data analytics into business and operational solutions for clients.
Identify and develop business opportunities with new and existing clients.
Participate in Business Development activities through networking and formal RFP processes.
Submit articles for publication and speak at internal and external events.
Deliver the Knowledge resources of the firm to develop training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients.
Assist in developing training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients.
Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management.
Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational, and client compliance.

Requirements

At least eight (8) years of experience in a senior level capacity with an immigration law firm, corporate immigration function, or consulting firm.
Management experience strongly preferred.
A client-service mindset and comfort working in a fast-paced environment.
High EQ and ability to translate complex subject matter into an actionable solution.
Ability to multi-task, spot issues, pay attention to detail, and exercise good judgment.
Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines.
Experience using various computer systems, including MS Word and Excel.
Ability to inspire, motivate, and lead direct reports and other members of the team.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process, which may include verifying identity, confirming legal authorization to work, and conducting a background check.

Skills

MS Word
MS Excel

Location

Local

Work Type

Hybrid

Experience Level

8+ years

Education Level

MBA or JD preferred

Salary/Compensations

$109,000.00 - $130,000.00

Benefits

22 PTO days + Federal holidays
Medical, Dental, and Vision plans + FSA & HSA Plans
401K plan, with company matching

About the Company

Fragomen is the leading global immigration services firm.
Our exclusive focus on immigration means you will work in an exciting, ever-changing, and challenging environment with people who are passionate about immigration.
Our firm commitment to quality and best practices is supported by technological innovation that benefits our clients and staff.
Our global program management model provides us with an advantage over our competitors by allowing us to provide a seamless and team-based approach to delivering exceptional service.
We are looking for a strategic thinker who can not only manage people, projects, and programs; but who can meaningfully transform business intelligence, data, and knowledge into client solutions.

Equal Opportunity

We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.