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About the Role

This role focuses on providing excellent member service, assisting with purchasing decisions, resolving issues, and promoting company products and services. It also involves supporting management by supervising associates, ensuring operational efficiency, and maintaining a safe and organized sales floor.

Responsibilities

Provides member service by acknowledging the member and identifying member needs.
Provides guidance and support to members regarding self-service technology.
Assists members with purchasing decisions, locating merchandise, and resolving issues.
Promotes the company’s products and services.
Assists management with the supervision of associates in assigned area of responsibility.
Assigns duties to associates, communicates goals and feedback, and trains associates on processes and procedures.
Provides direction and guidance to associates on member service approaches and techniques.
Ensures member complaints and issues are resolved according to company guidelines.
Ensures compliance with company policies and procedures.
Supports the Open Door Policy.
Participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receives and stocks supplies and merchandise from distribution centers and vendors.
Organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation.
Maintains safety of facility by conducting safety sweeps, following procedures for forklift spotting and handling, and disposing of hazardous materials.
Follows company steel standard guidelines and corrects and reports unsafe situations to management.
Ensures maintenance of the sales floor and merchandise presentation.
Handles claims and returns, zones the area, stocks, arranges, and organizes merchandise.
Sets up, cleans, and organizes product displays, removes damaged goods, and signs and prices merchandise.
Identifies shrink and damages and secures fragile and high-shrink merchandise.
Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed.
Merchandises area categories and stocks, zones, and cleans all departments.
Oversees the picking and staging of club pickup orders throughout the day.
Ensures products are selected and staged according to company policy and procedures.
Develops, communicates, and implements processes and practices to meet business needs.
Collaborates with managers, coworkers, customers, and other business partners.
Analyzes and applies information from multiple sources, monitors progress and results.
Identifies and addresses improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Explains, guides, and demonstrates how to apply policies and procedures in executing business processes and practices.
Implements related action plans using the Open Door Policy.
Assists management with correcting ethical and compliance issues and problems.
Leads and participates in teams by using and sharing resources, information, and tools.
Determines customer needs and business priorities, coordinates and executes work assignments.
Provides advice, feedback, and support to ensure timelines and work quality are achieved.
Models and helps others with how to adapt to change or new challenges.
Embraces differences in people, cultures, ideas, and experiences.
Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
Creates opportunities for all associates to thrive and perform.
Helps to attract the best talent.
Works as a team, builds strong and trusting relationships.
Communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing, and mentoring others.
Recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values to support and foster our culture.
Holds oneself and others accountable.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances short and long-term priorities.
Considers how own work impacts the teams ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn, takes calculated risks.
Demonstrates courage and resilience.
Drives continuous improvements, is open to and uses new technologies and skills.
Supports others through change.

Requirements

Must be 18 years of age or older.
6 months retail experience.
6 months customer service experience.

Skills

Member service
Self-service technology assistance
Purchasing decisions guidance
Merchandise location
Issue resolution
Product and service promotion
Associate supervision
Goal communication
Feedback delivery
Process training
Member service approaches
Company policy compliance
Open Door Policy utilization
Recruiting and hiring support
Scheduling
Coaching and evaluation
Inventory receiving and stocking
Sales floor organization
Merchandising
Paperwork completion
Safety maintenance
Hazardous material disposal
Steel standard guidelines adherence
Unsafe situation reporting
Claims and returns handling
Zoning
Product display setup
Damage removal
Signage and pricing
Shrink and damage identification
Fragile and high-shrink merchandise security
Product rotation
Code dating
Product recall management
Sanitation standards adherence
Club pickup order fulfillment
Process and practice development
Collaboration
Information analysis
Progress monitoring
Improvement identification
Ethics and integrity compliance
Team leadership
Resource sharing
Customer needs determination
Business priority setting
Work coordination
Work execution
Advice and feedback provision
Adaptability to change
Relationship building
Impactful communication
Mentoring
Recognition of contributions
Accountability
Regenerative company practices
Selfless action
Humility
Self-awareness
Honesty
Fairness
Transparency
Customer focus
Reliable decision-making
Priority balancing
Stakeholder impact consideration
Curiosity
Learning agility
Risk-taking
Courage
Resilience
Continuous improvement
New technology adoption
New skill adoption

Location

333 SAW MILL RIVER RD, ELMSFORD, NY 10523-1516, United States of America

Work Type

Full-time
Part-time

Experience Level

6 months retail experience
6 months customer service experience
Leading a team
Supervising experience

Education Level

High school completion
Bachelor's degrees
English Language Learning
Short-form certificates

Salary/Compensations

$23.00 to $31.00 per hour
$0.35 per hour to $3.00 per hour in premiums

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Company paid education benefit program (Live Better U)

About the Company

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.
This policy applies to all employees and aims to create a safe and productive work environment.

Equal Opportunity

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.