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About the Role

We are seeking a Senior Business Analyst to play a pivotal role in shaping and scaling our Post Booking Optimization program across global markets. This role involves working at the center of strategic decision-making to determine investments, partnerships, and delivery of savings for corporate travel programs. You will collaborate with the Program Leader and Product Managers, gathering insights to build evidence-based recommendations that influence major business decisions.

Responsibilities

Investigate and document post booking optimization capabilities across multiple markets, including operational, regulatory, supplier, and invoicing requirements.
Research customer and prospect needs across large-market and SME travel programs to inform future product and program development.
Evaluate and map the vendor and partner landscape, identifying strengths, gaps, and integration requirements.
Analyze and document the end-to-end post booking optimization value chain, including monitoring, decisioning, servicing, measurement, and invoicing processes.
Assess build, buy, rent, and partner opportunities to support strategic program decisions.
Build and maintain financial KPIs, metrics, and performance measures across hotel and air optimization activities.
Identify areas of commercial opportunity through data analysis and evidence-based recommendations.
Document commercial and operational processes, including local market variations and manual workflows.
Determine and document business, system, and development dependencies to support successful delivery.
Monitor emerging travel and technology trends and recommend innovative solutions and opportunities.
Other duties and tasks as assigned.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Requirements

5+ years' experience in business analysis, including complex and ambiguous problem-solving environments.
Demonstrated experience conducting customer, stakeholder, and vendor discovery activities and translating findings into business recommendations.
Proven ability to assess vendors and partners based on capability, business fit, and integration requirements.
Experience within corporate travel, travel technology, or a related industry.
Strong understanding of supplier commercial models, managed travel programs, and post-booking servicing.
Knowledge of hotel and air content, negotiated and public rates and fares, fare rules, and cancellation/change conditions.
Strong analytical capability with experience working with large transactional datasets.
Experience developing measurement methodologies and performance metrics.
Ability to communicate insights clearly and distinguish evidence from opinion.
Comfortable collaborating across multiple markets and time zones.
Experience writing detailed requirements for technical teams.

Skills

Business Analysis
Complex Problem-Solving
Customer Discovery
Stakeholder Management
Vendor Assessment
Corporate Travel
Travel Technology
Supplier Commercial Models
Managed Travel Programs
Post-Booking Servicing
Hotel and Air Content
Negotiated Rates
Public Fares
Fare Rules
Cancellation/Change Conditions
Data Analysis
Performance Metrics Development
Clear Communication
Collaboration
Requirements Documentation

Location

New York, NY

Work Type

Onsite

Experience Level

Senior
5+ years

Education Level

Degree in Technology, Business, or a related discipline preferred

Salary/Compensations

$90,000 - $140,000

Benefits

Have fun
Reward & Recognition
Use your smarts
Love for travel
Personal connections
Diversity, Equity & Inclusion initiatives
A career, not a job
Support for professional and personal development
Giving Back through Corporate Social Responsibility program
Paid Time Off (up to 15 vacation days, increasing to 20 after 2 years, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, 9 holidays)
Travel perks/discounts
Health & Wellness Programs
Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits (medical, dental, vision, gender affirming care, fertility care)
Insurance (hospital indemnity, AD&D, critical illness, long-term and short-term disability)
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan
Global career opportunities

About the Company

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers, headquartered in Brisbane, Australia.
The company operates in 23 countries and has a global corporate travel management network extending to over 90 countries.
Founded in 1982, FCTG's purpose is to “open up the world for those who want to see”.

Equal Opportunity

Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.