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About the Role
The Call Center Representative is responsible for handling a large volume of inbound and outbound calls related to health insurance, identifying customer needs, assisting in the enrollment process using sales techniques, and meeting performance targets.
Responsibilities
- Handle inbound and outbound calls related to health insurance.
- Follow call center scripts for various topics.
- Identify customer needs and clarify information.
- Assist customers in the enrollment process using sales techniques.
- Research and provide solutions to customer inquiries.
- Maintain records of conversations and results.
- Meet team and personal qualitative and quantitative targets.
- Answer inbound calls to process PCP Change Requests.
- Send member ID cards.
- Explain to members how to log into the portal.
- Update member demographics.
- Access and interpret customer accounts and provider data.
- Document all customer interactions.
- Maintain communication equipment by reporting problems.
- Adhere to established quality and production standards.
- Maintain customer privacy.
- Protect company proprietary information.
Requirements
- 12 years in insurance sales, open enrollment, retention, or call center with sales experience.
- Marketplace enrollment experience is highly preferred.
- Managed care experience (12 years) is a plus.
- Top candidates will have both health insurance and call center experience.
Skills
- health plan
- managed care
- health insurance
- call center
- inbound call
- enrollment sales
- insurance sales
- tele sales
- retail sales
Location
- Austin, TX
Work Type
- Contract to Hire
- Hybrid
Experience Level
- 12 years
Salary/Compensations
- $20.00 - $20.00/hr
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About the Company
- We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
- Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.