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About the Role
The Airport Operations Supervisor leads, develops, and maintains strategic relationships with JetBlue crewmembers, internal departments, and customers. This leadership role directly oversees and supports crewmembers responsible for executing JetBlue’s Airport operation, including customer check-in, baggage handling, flight boarding, and irregular operations.
Responsibilities
- Monitor and execute safety and security programs at the station.
- Provide exceptional service to internal and external customers.
- Resolve and handle escalated issues with customers and/or crewmembers.
- Support, coach, and train Airports crewmembers, encouraging engagement and growth.
- Brief Airports crewmembers and/or business partners prior to each shift.
- Identify operational challenges and implement improvements for on-time performance.
- Support Management in executing operational strategy and assume Manager/General Manager responsibilities when unavailable.
- Direct and guide Airports crewmembers through operational issues.
- Obtain and stay current on Airport and/or Ground Operations qualifications.
- Ensure policies and procedures comply with System Airports Performance and Quality (SAPQ) and federal regulations.
- Partner with JetBlue University (JBU) to ensure effective training.
- Evaluate daily crewmember shift schedules and assignments for efficiency.
- Fulfill frontline duties and assist Frontline crewmembers as needed.
- Provide administrative support, depending on station size.
- Perform other duties as assigned.
Requirements
- High School Diploma or General Education Development (GED) Diploma.
- Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience.
- Able to stand continuously up to four (4) hours at a time.
- Proficient in written and verbal English.
- Ability to handle confidential information with professionalism and diplomacy.
- Able to travel and/or work variable hours, flexible shifts, including holidays and weekends.
- Ability to perform under pressure and fixed time constraints.
- Proficient knowledge in Microsoft office.
- Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements.
- Able to work with various forms of payment (cash, credit cards, travelers checks, etc.).
- Knowledgeable in cash management and record keeping procedures.
- Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge.
- May need to acquire and maintain a United States Customs Clearance depending on location.
- Available for occasional overnight travel (10%).
- Must pass a pre-employment drug test.
- Must be legally eligible to work in the country in which the position is located.
- Authorization to work in the US is required.
- This position is not eligible for visa sponsorship.
- For internal candidates, good standing in attendance performance and safety.
Skills
- Leadership
- Training
- Motivation
- Airport Operations
- Ground Operations
- Sabre
- Flight Load Monitoring (FLM)
- Blue Eye
- Complaint Resolution Official (CRO)
- Ground Security Coordinator (GSC)
- Time management
- Prioritization
- Customer service
- Creative thinking
- Bilingual skills
Location
- Airport environment
Work Type
- Full-time
- Shift work
- Irregular hours
Experience Level
- One (1) year of leadership or Supervision experience, preferably in the Airline industry
Education Level
- High School Diploma or GED
Salary/Compensations
- $64,000.00 - $96,000.00 per year
Benefits
- Access to healthcare benefits
- 401(k) plan and company match
- Crewmember stock purchase plan
- Short-term and long-term disability coverage
- Basic life insurance
- Free space available travel on JetBlue
About the Company
- JetBlue culture values Safety, Caring, Integrity, Passion, and Fun.
- Promotes safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS).
Equal Opportunity
- The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.