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About the Role
As the Housing Knowledge and Content Manager, you will play a vital role in shaping how knowledge is created, maintained, and shared across Mission Australia's Housing Operations. You will lead a team responsible for developing clear, accessible, and practical operational resources that support staff, residents, and stakeholders, ensuring services remain consistent, compliant, and focused on positive resident outcomes.
Responsibilities
- Lead and support a specialist team delivering high-quality operational documentation, knowledge resources, and communications.
- Drive the development, review, and continuous improvement of operational policies, procedures, and manuals.
- Establish and maintain documentation standards, templates, and knowledge management practices.
- Oversee governance processes including review cycles, version control, and document maintenance.
- Lead the uplift of resident-facing communications, ensuring they are clear, accessible, and culturally safe.
- Improve the organization, accessibility, and usability of operational knowledge platforms and digital content.
- Collaborate with subject matter experts and operational stakeholders to align documentation with business processes.
- Support business improvement, transformation initiatives, and operational change through effective knowledge management.
- Build strong relationships across housing, corporate, and enabling teams to deliver nationally consistent resources and guidance.
Requirements
- Relevant tertiary qualifications in communications, writing, business, public policy, community services, or a related discipline, or equivalent experience.
- Demonstrated leadership experience in documentation, communications, content development, or knowledge management environments.
- Strong knowledge of document governance, content management, and review processes.
- Proven ability to develop practical, fit-for-purpose resources in partnership with operational teams.
- Strong stakeholder engagement and relationship-building skills across diverse teams.
- Exceptional writing, editing, and communication skills with a focus on quality and usability.
- Ability to balance strategic priorities with hands-on delivery and competing deadlines.
- Experience within community housing, social housing, government, or community services settings will be highly regarded.
- Proficiency with Microsoft Office and document or knowledge management platforms, including SharePoint.
- Police Check required.
- Undertake a national police history check, qualifications, and referee checks.
- Have a clearance to work with children/vulnerable people.
Skills
- Documentation
- Communications
- Content development
- Knowledge management
- Document governance
- Content management
- Review processes
- Stakeholder engagement
- Relationship-building
- Writing
- Editing
- Microsoft Office
- SharePoint
Location
- Sydney, NSW
Work Type
- Full Time
- Permanent
- Work from Home Options
Experience Level
- Leadership experience
Education Level
- Relevant tertiary qualifications
Salary/Compensations
- Salary Dependant on Skills and Experience
Benefits
- Rewarding work
- Not-for-profit salary packaging
- Free external, confidential counselling
- Access to chaplaincy support
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
About the Company
- When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.
- United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country.
- Together we’re building hope and possibility for all.
- Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
- We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
Equal Opportunity
- We are committed to creating a diverse and inclusive working environment.
- We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
- So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
- If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.
- We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.
- For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au