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About the Role

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects who balance business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Responsibilities

Configure and implement customer experience platforms (Medallia, Qualtrics, Sprinklr) to address unique business needs.
Lead in technical design and build, including integrations, enhancements, and ongoing platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO/OIDC setup, and data ingestion/export processes.
Troubleshoot and optimize system performance, working closely with client and internal technical teams.
Manage relationships with business stakeholders and work to translate their objectives into VOC (Voice of Customer) solutions, journey maps, and actionable roadmaps.
Lead client assessments and development of technical/functional roadmaps to enable structured VOC strategies.
Develop and deliver workshops on strategy, analytics, and customer journey visioning.
Manage assigned projects and teams, reporting on progress, timelines, and deliverables through structured executive status reports.
Manage and collaborate with cross-functional teams (analytics, developers) to drive project execution and ensure high-impact outcomes.
Apply Agile project management principles—helping organize governance, facilitate agile ceremonies, and enable collaborative decision-making.
Design and develop dashboards, real-time reporting, and analytics suites, including text/speech analytics and sentiment drivers.
Help clients interpret platform data, convert insights into actions, and measure progress (KPI frameworks, NPS improvement, etc.).
Ensure solutions allow stakeholders to make data-driven decisions.

Requirements

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others
Bachelor’s degree in business, technology, or related discipline.
Certifications in Medallia
Experience (2+ years) in hands-on configuration of CX platforms (ex: Medallia, Qualtrics, Sprinklr).
1+ years of basic project management experience (Agile frameworks preferred).
Understanding of API integrations, SSO/OAuth setup, and data transformation (ETL) concepts.
Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available.
Strong problem-solving and analytical skills; comfortable working with sophisticated data sets and deriving actionable insights.
Excellent communication and organizational skills for engaging both technical and executive stakeholders.
Experience in client-facing consulting or advisory roles.
Exposure to VOC strategy, customer journey mapping, or analytics program delivery.
Familiarity with cloud data solutions or dashboarding platforms.
Exposure to REST APIs, JSON/XML data handling, and webhooks/event-driven integrations.

Skills

Medallia
Qualtrics
Sprinklr
API-based integrations
Salesforce
ServiceNow
Adobe
Snowflake
SSO/OIDC setup
Data ingestion/export processes
VOC strategy
Customer journey mapping
Analytics
Agile project management
Text/speech analytics
Sentiment drivers
KPI frameworks
NPS improvement
Problem-solving
Analytical skills
Data interpretation
REST APIs
JSON/XML data handling
Webhooks
Event-driven integrations

Location

Atlanta, Georgia, United States
Austin, Texas, United States
Baltimore, Maryland, United States
Boston, Massachusetts, United States
Charlotte, North Carolina, United States
Chicago, Illinois, United States
Cincinnati, Ohio, United States
Cleveland, Ohio, United States
Columbus, Ohio, United States
Dallas, Texas, United States
Denver, Colorado, United States
Detroit, Michigan, United States
Hartford, Connecticut, United States
Houston, Texas, United States
Indianapolis, Indiana, United States
Jacksonville, Florida, United States
Kansas City, Missouri, United States
Las Vegas, Nevada, United States
Los Angeles, California, United States
McLean, Virginia, United States
Miami, Florida, United States
Milwaukee, Wisconsin, United States
Minneapolis, Minnesota, United States
Morristown, New Jersey, United States
Nashville, Tennessee, United States
New Orleans, Louisiana, United States
New York, New York, United States
Philadelphia, Pennsylvania, United States
Pittsburgh, Pennsylvania, United States
Portland, Oregon, United States
Raleigh, North Carolina, United States
Richmond, Virginia, United States
Sacramento, California, United States
San Diego, California, United States
San Francisco, California, United States
San Jose, California, United States
Seattle, Washington, United States
St. Louis, Missouri, United States
Stamford, Connecticut, United States
Tampa, Florida, United States
Tempe, Arizona, United States

Work Type

Full-time

Experience Level

Senior Consultant
2+ years experience
1+ years experience

Education Level

Bachelor’s degree in business, technology, or related discipline.

Salary/Compensations

$86,700 to $170,900

Benefits

Discretionary annual incentive program
Opportunities to build new skills
Leadership opportunities
Mentorship
On-the-job learning experiences
Formal development programs

About the Company

Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action.
We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions.
Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration.
Join us to drive impactful customer interactions and business growth.
Deloitte's purpose is to make an impact that matters for our people, clients, and communities.
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively.
It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges.
This makes Deloitte one of the most rewarding places to work.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Deloitte is committed to providing reasonable accommodations for people with disabilities.