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About the Role
The Associate Director manages the Campaign Services (CS) program, which produces data products for direct response marketing campaigns. This role is crucial for fundraisers to raise upwards of $400m per year by ensuring the accuracy, timeliness, and flexibility of these data products. The Associate Director will act as a strategic thinker and change manager, optimizing production processes and building stakeholder trust in data reliability.
Responsibilities
- Optimize processes to ensure trust in the reliability, accuracy, and timeliness of CS program products and services.
- Devise service level agreements for production and delivery of data products for various marketing campaigns.
- Oversee up to 100 campaign production processes monthly, ensuring all deliverables meet deadlines and quality standards.
- Continuously enhance the flexibility and efficiency of campaign services while maintaining data integrity and quality assurance.
- Use advanced SQL coding skills to produce campaign audiences for online and offline channels.
- Supervise the work of direct reports and invest in their growth and development.
- Create technical and end-user documentation, including data flow diagrams and user guides.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree with 5+ years of experience providing technical support to direct response marketing programs.
- Some management experience required.
- Proven track record of successful delivery of complex multi-part data products.
- Ability to manage multiple simultaneous projects.
- Extremely organized strategic thinker able to balance meeting hard deadlines while continuously optimizing CS program services.
- Ability to proactively develop solutions to problems and challenges and know when to escalate concerns.
- Strong oral and written communication skills.
- Excellent interpersonal skills and ability to build strong, effective partnerships.
- Flexibility and ability to adapt to quickly changing priorities and ambiguous situations.
- Commitment to PPFA’s mission and diversity, equity, and inclusion, particularly surrounding race equity.
- A deep commitment to Planned Parenthood’s mission of promoting Sexual and Reproductive Health.
Skills
- Advanced SQL skills for analysis tasks, including CTEs, window functions, date/time manipulation, and pivoting data.
- Strategic thinking.
- Change management.
- Technical understanding.
- Coding requirements.
- Fundraising strategies.
- Data architecture.
- Segmentation and targeting strategies.
- Data analysis and reporting.
- WYSIWYG tools.
Location
- Remote
Work Type
- Full-time
Experience Level
- 5+ years of experience
Education Level
- Bachelor’s degree
Salary/Compensations
- $115,000 - $120,000 a year
Benefits
- Travel: 0-5% domestic travel
About the Company
- Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education.
- Planned Parenthood organizations serve all people with care and compassion, with respect, and without judgment, striving to create equitable access to health care.
- Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.
- Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates, which operate non-profit health centers across the U.S.
- PPFA also works to educate the public on and advocate for issues of sexual and reproductive health.
- Planned Parenthood Action Fund is a separate non-profit membership organization tax-exempt under section 501(c)(4) and engages in educational, advocacy, and limited electoral activity.
- Planned Parenthood's cultural ethos, "In This Together", reflects our commitment to building a workplace culture that fosters belonging, promotes learning throughout the employee lifecycle, and recognizes individual contributions to our mission.
- Planned Parenthood Federation of America is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Equal Opportunity
- Planned Parenthood Federation of America participates in the E-Verify program.
- Planned Parenthood Federation of America is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.