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About the Role

The Guest Services Team Member provides the first point of contact for all guests, expected to deliver excellent customer service and demonstrate extensive knowledge of the facility's programs and offerings.

Responsibilities

Greet guests and provide information and wayfinding as needed
Provide courteous and friendly first-in-class service to all guests
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Operate multi-line phones
Operating a cash register and balancing a cash drawer
Record waivers and event information
Ensure the facility remains clean and safe by performing regular cleaning of common areas and rink surfaces
Assist guests by handing out and collecting skates, ensuring proper fit and condition
Maintain confidentiality and discretion with guest and team member information
Professionally resolve guest concerns and complaints and/or direct to appropriate manager
Know and enforce the venue policies and procedures
Complete special projects, daily assignments, and other duties as assigned

Requirements

Able to work with a wide variety of ages from pre-school through adult
Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others
Must be able to lift 20 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
Will be required to operate a point-of-sale system

Skills

Communication skills
Guest service skills
Organizational skills
Multi-tasking
Prioritization
Calmness under pressure
Focus in fast-paced environments

Location

New York, NY

Work Type

Seasonal
Full-time

About the Company

The Standard Hotel Ice Rink is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of New York, NY.
You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
The Standard Hotel Ice Rink is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company.
SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities.
We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth.
Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice.
Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service.
We are growing rapidly and looking for high performers at every level to grow with us.