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About the Role

The Care Coordination program aims to connect clients and families to community resources to improve their overall well-being and reduce healthcare system involvement. This role provides program oversight, staff development, and ensures contract deliverables are met, playing a vital part in achieving health outcomes for clients.

Responsibilities

Manage and oversee the day-to-day activities of the Non-Medicaid Care Coordination program.
Ensure programmatic systems are in place and functioning to meet client needs.
Manage and adhere to program budgets, meeting productivity and revenue targets.
Oversee the delivery of care coordination, ensuring access to services and continuity of care.
Provide counseling in individual or team settings, focusing on recovery and independent living.
Complete client assessments and develop care plans, ensuring staff meet DOHMH requirements.
Coordinate the promotion of evidence-based wellness and prevention activities.
Oversee program activities in identifying and linking clients with primary care physicians and multidisciplinary teams.
Work with all stakeholders in a caring and respectful manner, considering cultural differences.
Assure timely and comprehensive transitional care from inpatient facilities to prevent readmission.
Track and share care coordination members' information and care needs across providers.
Oversee required documentation in various databases (CAIRS, EHR, AOT, MAVEN).
Manage incoming referrals and conduct in-reach to ensure program census requirements are met.
Collect, analyze, and report data on member contacts, hospitalizations, ER visits, and productivity.
Coordinate strategic planning, development, and implementation of processes to improve service delivery.
Identify, develop, and implement quality improvement projects.
Ensure intra-program and inter-agency collaboration.
Report program incidents in accordance with CCNS and funding source guidelines.
Cooperate and participate in all investigations conducted by authorized agencies.
Facilitate and lead weekly staff and clinical meetings.
Provide weekly supervision to team members and orient new team members.
Manage interviewing and hiring staff, and address performance-related issues.
Assign caseloads to team members and monitor staff schedules.
Manage teams' on-call duties and ensure 24/7 crisis response availability.
Assume on-call administrative and crisis evening and weekend duties.
Collaborate to develop and adhere to on-site emergency response preparedness protocols.
Participate in internal and external audits and develop Corrective Action Plans.
Report issues that may negatively impact the Agency, clients, or staff welfare.
Participate in CCNS corporate compliance training and other required trainings.
Collaborate with administration in identifying new markets and developing marketing strategies.
Involvement in the RFP process, CQI initiatives, and other grant initiatives as needed.
Ensure program compliance with fire, safety, and health standards.
Contribute to the development of treatment protocols, clinical pathways, and policy papers.
Perform other duties as assigned.

Requirements

Master’s Degree in Social Work, Nursing, Public Health or other related social service or health profession.
Licensing in a related field of practice (LCSW, LMSW, LPN, RN, NP) preferred.
Three (3) years of experience in program management with progressively increasing responsibilities.
Demonstrated competency in written, verbal and computational skills.
Experience as a manager with responsibility for program design, implementation, and evaluation.
Report-writing and data analytics skills.
Superior communication and writing skills.
Experience serving and/or developing systems for persons with chronic health conditions, behavioral health conditions, persons experiencing homelessness, and persons with benefits/entitlements needs is preferred.
Knowledge of mental illness, mental health legislation and regulations, and health conditions.
Knowledge of Microsoft office applications, including Excel.
Ability to manage multiple projects and ask for help when needed.
Ability to independently manage resources (money, material, time, people).
Ability to participate on a team to accomplish tasks.
Serves as a role model to staff and stakeholders.
College-level problem-solving ability.
Refined knowledge of techniques for identifying and preventing crises, including crisis management techniques.
Ability to work with all stakeholders in a caring and respectful manner, with due understanding of cultural differences.
Competency in written, interpersonal, verbal and computational skills.
Skills in administrative and clinical supervision and practice, program design, operational oversight and evaluation, personnel management, budget development and control, property management, public relations, governmental relations, leadership development and team building.
Comfortable with public speaking, lobbying and advocacy.
Ability to train and educate staff.
Able to utilize technology conferencing tools and accountable for hand-held devices.
Regularly required to talk, hear, walk, stand, & sit.
Able to lift up to 10 pounds.
Able to meet with residents and/or staff throughout facilities.
Able to operate a computer keyboard, mouse, & office equipment.
Frequent sitting to write reports.
Able to read printed materials and computer screens.
Able to travel to multiple locations as needed.
Able to work flexible hours and days – including weekends/evenings/holidays.

Skills

Program Management
Budget Management
Client Assessment
Care Planning
Wellness Promotion
Prevention Activities
Stakeholder Communication
Transitional Care Management
Data Analysis
Report Writing
Quality Improvement
Collaboration
Incident Reporting
Audit Preparedness
Strategic Planning
Marketing Strategy Development
RFP Process
CQI Initiatives
Grant Initiatives
Compliance
Treatment Protocol Development
Clinical Pathway Development
Policy Paper Development
Staff Training
Staff Supervision
Hiring
Performance Management
Caseload Management
On-Call Duties
Crisis Response
Crisis Intervention
Emergency Preparedness
Public Speaking
Lobbying
Advocacy
Microsoft Office Suite
Excel
Problem Solving
Crisis Management
Cultural Competency
Team Building
Leadership Development
Technology Conferencing Tools

Location

Brooklyn
Queens

Work Type

Full-time
On-call

Experience Level

3 years of experience in program management

Education Level

Master's Degree in Social Work, Nursing, Public Health or related field
Licensing in a related field of practice preferred

Benefits

Competitive salary
Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
Medical
Dental
Vision
Retirement Savings with Agency Match
Transit
Flexible Spending Account
Life insurance
Public Loan Forgiveness Qualified Employer
Training Series
Additional voluntary benefits

About the Company

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens.
Offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.

Equal Opportunity

EOE/AA