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About the Role

Shape meaningful, accessible services that deliver lasting value across public sector clients by leading research across the full delivery lifecycle. Help agile teams validate assumptions, reduce risk, and prioritize work based on real user needs. Work autonomously within multidisciplinary teams, collaborating with product managers, designers, business analysts, and developers to ensure evidence drives decision-making. Influence service strategy, foster a user-first mindset in client organizations, and strengthen Version 1’s user research practice by mentoring colleagues and sharing expertise.

Responsibilities

Lead and deliver user research for complex projects, ensuring findings directly inform product, service, and strategy decisions.
Proactively contribute to client meetings, workshops, and presentations, building strong relationships and providing actionable recommendations.
Develop strong client relationships by anticipating client needs, advising on research opportunities, and driving outcomes that align with both user needs and business objectives.
Mentor and guide team members, upskilling junior researchers and fostering a collaborative, supportive working environment.

Requirements

Lead high impact projects, influence decision-making at senior levels, and deliver actionable insights that shape exceptional products and services.
Extensive experience (5+ years) as a researcher, leading research including work on complex digital services in Agile environments.
Strong knowledge of UK public sector service design, including GDS service standards, GOV.UK design system patterns, and assessment processes.
End-to-end research capability - from designing and running generative and evaluative studies to analysing and synthesising findings into clear, actionable insights.
Broad methodological expertise, with the ability to confidently select and apply a wide range of qualitative and quantitative methods (e.g., moderated and unmoderated usability testing, depth interviews, surveys, co-design, diary studies) to meet project needs.
Strong consultancy skills, including building trusted client relationships, advising on research strategy, and influencing decisions at senior levels.
Stakeholder management expertise, with experience engaging senior stakeholders, facilitating workshops, and driving alignment across multi-disciplinary teams.
Proven impact, demonstrated through a strong portfolio or case studies showing how your research has informed successful product, service, or strategic outcomes.
Mentorship experience, coaching and supporting junior researchers and colleagues to develop their skills and confidence.
Thorough understanding of ethical considerations in user research, particularly when working with vulnerable users or those with access needs.
Deep understanding of inclusive design and accessibility, including conducting research with users with access needs and familiarity with WCAG 2.2.
Experience working within Agile teams, actively contributing to ceremonies and supporting iterative, user-centred delivery.

Skills

User research
Agile environments
UK public sector service design
GDS service standards
GOV.UK design system patterns
Generative studies
Evaluative studies
Qualitative methods
Quantitative methods
Consultancy
Stakeholder management
Mentorship
Inclusive design
Accessibility
WCAG 2.2

Location

Remote
Hybrid

Work Type

Full-time
Hybrid
Remote

Experience Level

Senior
5+ years

Benefits

Quarterly Performance-Related Profit Share Scheme
Strong Career Progression & mentorship coaching
Flexible/remote working
Pension with a 5% employee-matched contribution
Private Healthcare Cover
Life Assurance
Financial advice
Employee Discount scheme
Gym Discounts
Bike to Work
Fitness classes
Mindfulness Workshops
Employee Assistance Programme
24 days holiday allowance plus Public Holidays
Enhanced maternity/paternity leave
Marriage/civil partnership leave
Special leave policies
Educational assistance
Incentivised certifications and accreditations
Annual Excellence Awards
Quarterly Star Awards
Environment, Social and Community First initiatives

About the Company

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success.
Deep expertise enables customers to navigate the rapidly evolving technology landscape.
Fosters strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake.
Award-winning employer.
UK & Ireland's premier AWS, Microsoft & Oracle partner.
3300+ strong, €350/£300m revenue business.
10+ years as a Great Place to Work in Ireland & UK.
Best Workplace for Women in the UK & Ireland by GPTW.
Best Workplace for Wellbeing in the UK by GPTW.
Core values driven company.

Equal Opportunity

Version 1 is an equal opportunities employer.
Committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive.
Welcome applications from people of all backgrounds, identities and lived experiences, and value the different perspectives people bring including those shaped by disability and neurodiversity.
Want every candidate to have a positive and accessible recruitment experience.
If you need reasonable adjustments at any stage of the process, please contact [email protected] at Version 1. We will consider all requests carefully, respectfully and confidentially.