Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this IT Quality Assurance Analyst II (Remote) role.
Rezi rewrites your resume against First Citizens Bank's job description. Free.
Tailor your resume to this IT Quality Assurance Analyst II (Remote) role.
Rezi rewrites your resume against First Citizens Bank's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the IT Quality Assurance Analyst II (Remote) posting at First Citizens Bank — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the IT Quality Assurance Analyst II (Remote) posting at First Citizens Bank — free, in seconds.
About the Role
The Quality Assurance (QA) Analyst II performs independent quality assurance testing and validation to ensure the effectiveness, accuracy, and reliability of business and technology solutions. This role develops and executes test strategies, plans, and cases, identifies issues, and provides objective assessments of systems, policies, and procedures. The QA Analyst II collaborates with teams to coordinate testing, ensure environments meet requirements, and supports project delivery, while also contributing to process improvements, defect management, and mentoring.
Responsibilities
- Develop, maintain, and execute test plans, test cases, test scripts, and testing strategies based on business requirements, functional specifications, and user stories.
- Perform functional, integration, regression, user acceptance, and manual testing activities.
- Document, track, and retest defects to ensure issues are resolved according to established quality standards.
- Participate in defect triage meetings and project status reviews.
- Evaluate test environments and test data requirements.
- Validate compliance with established testing standards, methodologies, and best practices.
- Partner with project managers, business analysts, developers, and stakeholders to develop testing timelines, schedules, and resource plans.
- Coordinate testing activities across multiple teams and projects.
- Assist in developing project-level QA strategies and contribute to enterprise testing standards and procedures.
- Support testing leads by facilitating test meetings and defect reviews.
- Source, compile, analyze, and interpret testing data to identify trends, quality gaps, and opportunities for improvement.
- Monitor testing metrics and key performance indicators (KPIs), providing regular status updates.
- Prepare and communicate test execution summaries, defect reports, risk assessments, and quality findings.
- Identify and assess risks associated with system changes, business processes, and technology implementations.
- Contribute to risk mitigation efforts through comprehensive testing and quality validation practices.
- Recommend process improvements that enhance testing effectiveness, efficiency, and overall product quality.
- Support continuous improvement initiatives through root cause analysis and lessons learned activities.
- Provide guidance and mentoring to junior QA analysts and testing team members.
- Share testing knowledge, best practices, and quality standards across the team.
- Lead testing-related meetings, walkthroughs, and knowledge-sharing sessions.
- Serve as a subject matter resource for testing methodologies, defect management, and quality assurance processes.
Requirements
- Experience creating and executing comprehensive test plans, test cases, and test scripts.
- Knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) methodologies.
- Experience with defect tracking and test management tools.
- Strong analytical, problem-solving, and troubleshooting skills.
- Experience analyzing business requirements and translating them into test scenarios.
- Ability to identify risks, trends, and quality concerns and communicate findings effectively.
- Strong verbal, written, and interpersonal communication skills.
- Ability to manage multiple priorities and meet project deadlines in a fast-paced environment.
- Experience facilitating defect review meetings and collaborating with cross-functional teams.
Skills
- API testing
- Web services testing
- System integration testing
- Test automation
- Selenium
- UFT
- Playwright
- Agile methodologies
- Scrum methodologies
- DevOps methodologies
- SQL
- Database validation testing
- Azure DevOps
- Jira
- HP ALM
- qTest
- TestRail
- ACH
- Wire transfer
- Online banking
- Digital banking
- Data validation
- Large-scale system implementations
- End-to-end integration testing
- ASQ certification
Location
- Remote
Work Type
- Full-time
Experience Level
- 4 years experience in Quality Assurance
- 8 years experience in Quality Assurance
- 5+ years of Quality Assurance experience
- Proven ability to lead testing efforts
Education Level
- Bachelor's Degree
- High School Diploma or GED/Equivalent
- Certified Software Quality Analyst (CSQA)
- Certified Tester Foundation Level (ISTQB)
- American Society for Quality (ASQ) certification(s)
Benefits
- Competitive, thoughtfully designed and quality benefits program
About the Company
- First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.