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About the Role
We are looking for an incredible Customer Service Experience Representative to join our Contact Centre team for a 12-month term. We are passionate about enabling financial freedom for all Canadians by providing caring, informative, supportive, accurate, and timely service. Our goal is to be the best service experience in the world, and we respect our team members highly.
Responsibilities
- Respond to inquiries via telephone, email, or chat on our products and services in an efficient, compliant, courteous, and professional manner.
- Provide exceptional customer experience, take initiative to find creative solutions that make each customer’s experience feel personal.
- Act as the primary contact with the client with respect to the resolution of problems and complaints with deep empathy and a solution-focused outlook.
- Drive continuous improvement by identifying, suggesting and actively participating in process improvement.
- Understand and apply department operating policies and procedures.
Requirements
- Must have over a year of recent experience in a customer-facing role.
- Experience supporting business to business to consumer (B2B2C) is a plus.
- Experience in a digital company is a plus.
- Ability to adapt to changing hours and schedules is important.
- Technically savvy, comfortable using computers and other technology.
- Fluent communication skills in English are required.
- Bilingual skills in French are an asset.
Skills
- Customer service
- Problem-solving
- Communication
- Adaptability
- Technical proficiency
Location
- Toronto
- Vancouver
- Montreal
Work Type
- Full-time
- Contract
Experience Level
- 1+ year of customer-facing experience
Education Level
- Post-secondary education is not required, but a plus if in financial administration or services.
- Completion of the Investment Funds Course (IFIC) or Canadian Securities Course (CSC) is a plus, but not required.
Salary/Compensations
- $52,000 - $60,000 CAD annually
Benefits
- Competitive compensation package
- Excellent health, dental and insurance benefits
- Generous vacation time
- Fitness benefit
- Parental leave top-up options
- Matching contributions to retirement program
- Commitment to continuous improvement through learning & development
- Education assistance program
- Regular social events
About the Company
- Aviso is a leading wealth management and investment services provider for the Canadian financial industry.
- We have approximately $145 billion in total assets under administration and management, and over 1,000 employees.
- We are building a comprehensive, technology-enabled, client-centric wealth services ecosystem.
- Our clients include our partners, advisors, and investors.
- We are a trusted partner for nearly all credit unions across Canada, as well as a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers.
- Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors.
- Our asset manager, NEI Investments, specializes in investing responsibly.
- Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors.
- Our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach.
- Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms.
- We have offices in Toronto, Vancouver, and Montreal.
- Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins.
- A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development.
Equal Opportunity
- Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities.
- If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.