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About the Role
The Control Room Operator/Dispatcher is responsible for monitoring, controlling, and coordinating the operation of the Baggage Handling System (BHS) and related equipment at SFO airport. This role serves as the central communication point, ensuring system performance, safety compliance, and timely response to operational issues.
Responsibilities
- Monitor real-time operation of the Baggage Handling System (BHS) through SCADA, HMI, or CMMS interfaces.
- Identify and report alarms, system faults, or abnormal equipment performance to maintenance teams.
- Communicate clearly and promptly with Bag Jammers, Maintenance Technicians, and Supervisors to coordinate corrective activities.
- Log and track all operational incidents, system stoppages, and responses.
- Control and restart equipment remotely after verification that personnel are clear of danger zones.
- Maintain constant communication with airline, TSA, and airport operations to provide status updates.
- Follow established Standard Operating Procedures (SOPs) for emergency stops, equipment lockouts, and escalation protocols.
- Assist in verifying completion of preventive maintenance and corrective work orders.
- Support operational testing, troubleshooting, and commissioning activities.
- Ensure the control room remains secure, organized, and free from distractions.
- Participate in training programs to stay current with system changes, safety standards, and communication procedures.
Requirements
- High school diploma or equivalent (GED) required.
- Technical or vocational certification preferred.
- 2 years of experience in operations, control room, or industrial systems monitoring preferred.
- Familiarity with SCADA/HMI systems and CMMS platforms such as Maximo or similar.
- Strong communication skills and ability to multitask in high-pressure, time-sensitive situations.
- Basic knowledge of mechanical and electrical system operations.
- Proficiency in computer use, including Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work rotating shifts, weekends, holidays, and overtime as required.
- Must be able to obtain and maintain all airport security badging and clearances.
- Valid U.S. driver’s license and ability to meet company insurability requirements.
- Strong situational awareness and attention to detail.
- Calm and professional communication under pressure.
- Team-oriented with excellent coordination and follow-through.
- Analytical thinker with the ability to interpret system data and trends.
- High level of integrity and commitment to operational safety.
- Reliable, punctual, and focused on delivering service excellence.
Skills
- SCADA/HMI systems
- CMMS platforms (e.g., Maximo)
- Microsoft Office Suite (Excel, Word, Outlook)
- Communication
- Multitasking
- Mechanical system operations
- Electrical system operations
- Situational awareness
- Attention to detail
- Coordination
- Analytical thinking
Location
- SFO airport
Work Type
- Rotating shifts
- Weekends
- Holidays
- Overtime
Experience Level
- 2 years of experience
Education Level
- High school diploma or equivalent (GED)
- Technical or vocational certification preferred
Benefits
- Vacation
- Sick Time
- 401K