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About the Role

A Spa Coordinator is vital to the success of our business by providing exemplary service to all guests upon arrival and departure, ensuring their needs are satisfied to encourage repeat visits.

Responsibilities

Greets and registers guests upon arrival at the Spa.
Ensures the accuracy of guest file information.
Schedules spa services using a computerized spa system.
Posts guest charges.
Assists guests in understanding and settling their accounts.
Maintains eye contact when addressing external and internal guests.
Properly opens and closes the spa daily according to Standard Operating Procedures.
Acknowledges and greets everyone who enters and leaves spa facilities.
Maintains a clean, safe, fully stocked, and well-organized work area.
Attends, participates in, and supports training and staff meetings for the spa.
Be on time for your shift.
Provides locker room coverage as necessary.
Ensures guests have filled out health history forms and therapists are aware of any guest conditions.
Promotes the sales of additional spa services and gift certificates.
Assists in all areas of spa operation as requested by management.
Develops the ability to work without constant direct supervision and remain at assigned post for extended periods.
Communicates to management any occurrences involving staff or guests in the spa that require attention.

Requirements

Must be detail-oriented.
Must have the ability to multi-task.
Pleasant personality.
Self-starter.
Enthusiastic team player.
Self-motivated.
Spontaneous desire to assist others and provide excellent service.
Passion for anticipating and exceeding our guests’ needs.
Flexibility with schedule, including weekends and holidays.

Skills

Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
Utilize spa computers with skill and proficiency.
Excellent verbal English communication skills.
Exceptional communication, listening, and people skills.
Ability to manage payments according to procedures.
Ability to work independently and within a team.
Ability to project a positive attitude over the telephone.

Location

Lake Austin Spa Resort

Work Type

Full-time

Experience Level

At least one year of consistent, steady work experience with the general public, specifically in customer service.
Previous hotel front desk experience helpful.

Education Level

High school diploma or GED

Benefits

Complimentary, Wellness Classes
Growth Opportunities
Community Atmosphere
Employee Discounts
Employee Recognition
Health, Dental, Vision & 401k

About the Company

Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest cottages across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.
What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.
What We Believe (our Ethos): Shared accountability, Humility and kindness, Creative problem solving, Collaboration & community, Do well and do good.

Equal Opportunity

Lake Austin Spa Resort in an EOE/M/F/D/V and eVerify employer.