Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Care Manager role.
Rezi rewrites your resume against LIFESPAN OF GREATER ROCHESTER INC's job description. Free.
Tailor your resume to this Care Manager role.
Rezi rewrites your resume against LIFESPAN OF GREATER ROCHESTER INC's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Care Manager posting at LIFESPAN OF GREATER ROCHESTER INC — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Care Manager posting at LIFESPAN OF GREATER ROCHESTER INC — free, in seconds.
About the Role
This role provides enhanced, person-centered care management to older adults who have experienced or are at risk of abuse, mistreatment, neglect, or exploitation. The Upstate Elder Abuse Center (UpEAC) delivers crisis intervention and safety support through its Elder Abuse Prevention and Fraud and Scams Prevention programs, as well as Enhanced Multidisciplinary Teams (E-MDT) across 13 counties. The Elder Abuse Enhanced Intervention Services (EIS) program provides ongoing care management for UpEAC clients who would benefit from longer-term support. Using a strengths-based and trauma-informed approach, the EIS care manager partners with older adults to identify their priorities, strengths, goals, and preferences. The EIS Care manager connects individuals with community resources, coordinates services, provides advocacy and guidance in navigating complex systems, and supports each client’s autonomy, self-determination, and ability to make informed choices.
Responsibilities
- Provide person-centered care management for the Enhanced Intervention Services (EIS) project.
- Accept referrals as assigned and engage clients in the care management process.
- Maintain a caseload of clients participating in EIS services.
- Complete comprehensive, person-centered assessments, to identify strengths, resources, priorities, preferences, challenges, and areas for additional support.
- Partner with clients to develop individualized care plans that reflect their goals, choices, values, strengths, and preferences.
- Provide ongoing information and referral services, advocacy, and benefit and entitlement counseling based on each client’s identified priorities and goals.
- Support clients in identifying options, making informed choices, accessing resources, and building upon their existing strengths and support systems.
- Maintain timely and accurate documentation of care management activities.
- Respect and support each client’s right to self-determination while providing information, advocacy, and options that promote safety and well-being.
- Support access to mental health and emotional wellness resources for clients, as appropriate.
- Conduct mental health screenings when appropriate and within the scope of the position.
- Provide supportive counseling using a strengths-based, trauma-informed approach.
- Partner with clients to identify mental health and emotional wellness resources that align with their goals, preferences, and individual circumstances.
- Participate as a collaborative member of the inter-agency team.
- Participate in Upstate Elder Abuse Center team meetings and trainings.
- Participate in Lifespan staff meetings and trainings.
- Collaborate with community partners and interdisciplinary team members while keeping the client’s goals, preferences, privacy, and voice central to service coordination.
- Participate in quality assurance and continuous improvement activities.
- Contribute ideas and perspectives toward the continued development of this innovative program.
- Actively participate in supervision and seek consultation and guidance when appropriate.
- Maintain and strengthen professional knowledge and skills.
- Maintain current knowledge of aging, elder justice, trauma-informed practices, community services, entitlement benefits, and relevant care management practices through professional development, reading, workshops, and conferences.
- Participate in training required for grant-funded project activities.
- Continue developing skills and practices that promote client autonomy, cultural responsiveness, dignity, and self-determination.
- Perform other duties as assigned by supervisor.
Requirements
- Degree in social work or a related field required, Bachelor’s or Master’s degree in Social Work preferred.
- At least one year of experience coordinating community-based services for older adults.
- Experience utilizing trauma-informed practices.
- Experience using person-centered and strength-based approaches preferred.
- Ability to develop collaborative relationships with older adults, caregivers, community providers, and interdisciplinary professionals.
- Strong organizational and time-management skills.
- Ability to meet with clients in their homes and other community-based settings.
- Ability to perform a portion of work at a desk or computer workstation.
- Effective verbal, written, telephone and interpersonal communication skills.
- Strong documentation and computer skills.
- Ability to communicate and collaborate effectively with individuals across roles, organizations, and disciplines.
- Ability to engage respectfully and effectively with older adults experiencing or at risk of abuse, neglect, or exploitation, including individuals navigating complex or challenging circumstances.
- Ability to remain thoughtful, professional, and client-centered when navigating deadlines, crises, and complex situations.
- Ability to travel by car.
- Reliable transportation and a valid driver’s license are required for travel through the 13-county service region.
- Ability to work effectively and respectfully with individuals from diverse cultures, backgrounds, identities, experiences, and communities.
Skills
- Trauma-informed practices
- Person-centered approaches
- Strength-based approaches
- Organizational skills
- Time-management skills
- Verbal communication skills
- Written communication skills
- Telephone communication skills
- Interpersonal communication skills
- Documentation skills
- Computer skills
- Collaboration skills
- Cultural responsiveness
Location
- 13 counties service region
Work Type
- Full-Time (37.5 hours)
- Hybrid Work Schedule may be available after successfully completing the probationary period
Experience Level
- At least one year of experience coordinating community-based services for older adults.
Education Level
- Degree in social work or a related field required
- Bachelor’s degree in Social Work preferred
- Master’s degree in Social Work preferred
Salary/Compensations
- $22.05 to $22.56 hourly rate
Benefits
- Vacation (21 days)
- Sick (10 days)
- Personal Time (3 Days)
- Holidays (11)
- Medical Insurance (3 options)
- Dental Insurance (3 options)
- Vision (2 options)
- Flexible Spending Account
- Health Savings Account with company contribution
- 403(b) Retirement Program
About the Company
- Lifespan is a trusted, mission-driven nonprofit dedicated to helping older adults navigate the opportunities and challenges of longer life.
- We offer a supportive, inclusive workplace where staff can grow professionally.
Equal Opportunity
- Lifespan is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, gender identity/expression or any other protected characteristic.
- Lifespan will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical and mental limitations of qualified employees and applicants with disabilities.