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About the Role
Ruchman and Associates, Inc. (RAI) is seeking a Visitor Assistant to support gallery operations at the National Coast Guard Museum. This role serves as a safety steward, informal educator, and customer service representative, protecting museum collections while providing visitors with a welcoming and engaging experience.
Responsibilities
- Maintain an attentive physical presence in assigned galleries to help protect artifacts and exhibits.
- Monitor galleries and promptly report exhibit malfunctions, spills, property damage, environmental concerns, safety hazards, and other unusual conditions.
- Regulate visitor volume and movement to prevent overcrowding and support safe gallery operations.
- Provide wayfinding assistance and help visitors locate primary collections, exhibits, restrooms, exits, and accessible routes.
- Answer visitor questions using Government-approved information and lead brief, informal discussions.
- Tactfully remind visitors of museum rules, including artifact-protection and no-touch requirements.
- Support school groups, families, and diverse crowds with patience, professionalism, and crowd-management techniques.
- Assist visitors with physical, visual, sensory, or other accessibility needs.
- Support Volunteer and Education teams with gallery-based activities, scavenger hunts, and interpretive programs.
- Direct and assist visitors during emergencies, medical incidents, evacuations, and other safety events.
- Perform opening and closing sweeps of assigned gallery spaces and document visitor complaints, unusual incidents, security concerns, and safety near misses.
- Provide approved information about museum programs, events, and membership opportunities, and assist with special-event logistics.
Requirements
- Ability to stand and walk on gallery floors for the duration of a four- to eight-hour shift.
- Ability to quickly learn and clearly communicate historical narratives, exhibit highlights, and Coast Guard missions using approved information.
- Ability to manage school groups and diverse crowds with patience, professionalism, and sound judgment.
- Ability to complete required training in emergency evacuation, medical response, asset protection, incident reporting, and visitor safety.
- Ability to assist visitors with physical, visual, sensory, and other accessibility needs.
- Direct knowledge of Coast Guard history or maritime operations is highly desirable.
- Experience with soft-security techniques, de-escalation, incident observation, and facility-issue reporting is highly desirable.
Skills
- Customer service
- Public speaking
- Wayfinding
- Interpersonal communication
- Crowd management
- Emergency evacuation
- Medical response
- Asset protection
- Incident reporting
- Visitor safety
Location
- National Coast Guard Museum
Work Type
- Full-time
Experience Level
- At least one year of experience in a customer-facing position in tourism, hospitality, retail, museums, visitor services, or a similar environment.
Education Level
- High school diploma or equivalent
- Associate or bachelor’s degree preferred
About the Company
- Ruchman and Associates, Inc. (RAI) is an equal opportunity/affirmative action employer.
- RAI participates in the E-Verify program to confirm the employment eligibility of all persons hired.
Equal Opportunity
- RAI is an equal opportunity/affirmative action employer and will not discriminate against any application for employment based on age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.