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About the Role

Ruchman and Associates, Inc. (RAI) is seeking an AV & Technology Specialist to support audiovisual systems, multimedia exhibits, digital media platforms, and frontline technology operations at the National Coast Guard Museum. The specialist will ensure the reliable performance of exhibit technologies, theaters, presentation systems, digital displays, and other operational and visitor-facing technology.

Responsibilities

Conduct scheduled inspections, cleaning, firmware updates, testing, preventive maintenance, and lifecycle support for audiovisual and exhibit technologies.
Diagnose and resolve issues affecting media servers, AV systems, interactive exhibits, displays, control systems, and associated technologies.
Provide frontline technology support for staff computers, printers, conference room systems, displays, kiosks, peripherals, mobile devices, and user software issues.
Perform basic troubleshooting of wired and wireless connectivity, network-connected devices, structured cabling, and operational technology systems.
Document incidents and coordinate escalation of unresolved issues with Coast Guard Academy IT personnel, contractors, vendors, and service providers.
Maintain technology inventories, equipment records, warranties, maintenance documentation, and lifecycle data.
Support digitization of historical media assets, wireless microphones, live presentations, video conferencing, live streaming, and museum events.
Help ensure media exhibits provide closed captioning, assistive-listening support, and ADA-compliant audio descriptions.
Collaborate with exhibits personnel to develop rotating-gallery content, route cabling, install AV equipment, and support high-bandwidth 4K video distribution.
Load, configure, update, and synchronize digital content across media players, servers, interactive displays, digital signage, and projection systems while maintaining version control.
Perform routine calibration of projectors, displays, audio processors, theater systems, and other audiovisual equipment to maintain presentation quality and consistency.

Requirements

A bachelor's or master's degree in digital media, Film/Video Production, Audio Engineering, Information Technology, Multimedia Systems, or a related technical field.
Three to five years of experience supporting AV systems, multimedia technologies, museum galleries, theaters, conference facilities, or similar environments.
Demonstrated experience with multimedia installations, digital experiences, audiovisual productions, or technology-support operations.
Knowledge of AV transmission protocols, including HDMI, HDBaseT, SDI, and NDI, and experience with projection systems, media servers, digital signage, and audio processors.
Experience with AV control platforms such as Crestron, Extron, or Q-SYS.
Knowledge of acoustics, sound reinforcement, and digital media production.
Proficiency in Adobe Premiere Pro, After Effects, Audition, or comparable applications.
Working knowledge of Microsoft Windows, Microsoft 365, desktop systems, printers, peripherals, mobile devices, and basic hardware and software troubleshooting.
Familiarity with TCP/IP, wireless networking, switching, structured cabling, and basic network troubleshooting.
Experience with professional lighting, video production, recording, live streaming, video conferencing, multi-camera production, or immersive media technologies is highly desirable.
CompTIA A+, Network+, AVIXA CTS, CTS-I, CTS-D, or equivalent industry certifications are highly desirable.

Skills

Audiovisual systems
Multimedia exhibits
Digital media platforms
Technology operations
Media servers
Interactive exhibits
Displays
Control systems
Staff computers
Printers
Conference room systems
Kiosks
Peripherals
Mobile devices
User software troubleshooting
Wired and wireless connectivity
Network-connected devices
Structured cabling
Operational technology systems
Digitization of historical media assets
Wireless microphones
Live presentations
Video conferencing
Live streaming
Museum events
Closed captioning
Assistive-listening support
ADA-compliant audio descriptions
Rotating-gallery content development
Cabling
AV equipment installation
4K video distribution
Digital content loading, configuration, updating, and synchronization
Version control
Projector calibration
Display calibration
Audio processor calibration
Theater system calibration
HDMI
HDBaseT
SDI
NDI
Projection systems
Media servers
Digital signage
Audio processors
Crestron
Extron
Q-SYS
Acoustics
Sound reinforcement
Digital media production
Adobe Premiere Pro
After Effects
Audition
Microsoft Windows
Microsoft 365
Desktop systems
Hardware troubleshooting
Software troubleshooting
TCP/IP
Wireless networking
Switching
Network troubleshooting
Professional lighting
Video production
Recording
Multi-camera production
Immersive media technologies
CompTIA A+
CompTIA Network+
AVIXA CTS
CTS-I
CTS-D

Experience Level

Three to five years of experience

Education Level

Bachelor's or master's degree in digital media, Film/Video Production, Audio Engineering, Information Technology, Multimedia Systems, or a related technical field.

About the Company

RAI is an equal opportunity/affirmative action employer and will not discriminate against any application for employment based on age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.
RAI participates in the E-Verify program to confirm the employment eligibility of all persons hired.
This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
RAI. will not use E-Verify to pre-screen job applicants.

Equal Opportunity

RAI is an equal opportunity/affirmative action employer and will not discriminate against any application for employment based on age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.