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About the Role
Hotel X Toronto, A Destination By Hyatt Hotel, is seeking an IT Support Specialist to provide first-level support for hardware and software issues, manage installations and updates, and assist with IT projects. This role involves ensuring smooth IT operations and contributing to process improvements within a luxury hospitality environment.
Responsibilities
- Provide 1st level support for all hardware and software problems reported, documenting problems and solutions as required.
- Escalate and route complex or unsolved problems.
- Perform new installations and updates for IT equipment, including desktops, laptops, printers, etc.
- Provide basic training to end users on both hardware and applicable software.
- Identify opportunities and recommend solutions that will enhance or improve current business processes.
- Ensure software, hardware and network installs, re-installs, upgrades, moves, changes and relocations are made when necessary and as required.
- Assist on projects or special initiatives as assigned.
- Ensure that all Department records and stored items are up to date and filed properly.
- Follow up on Department purchases and maintain good relations with suppliers.
Requirements
- Excellent customer service skills and ability to understand and apply knowledge from technical manuals.
- Strong written and verbal communication skills.
- Capable of lifting equipment (computers, screens, printers, etc.).
Skills
- Microsoft Office applications
- Microsoft Operating Systems
- Local area networks
Location
- Toronto
Work Type
- Full-time
Experience Level
- Entry-level
Education Level
- Pursuing a University Degree / College Diploma in Information Technology
Salary/Compensations
- 55,000-65,000
About the Company
- Hotel X Toronto, A Destination By Hyatt Hotel, is an International Hotel Company that prides itself on delivering a novel approach to hospitality.
- We are dedicated to providing kind, unpretentious, customer-focused service that has resulted in numerous awards over the years.
- Hotel X Toronto will offer luxury in a relaxed setting right on the water and will play a role in the community beyond that of a traditional hotel.
Equal Opportunity
- Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.
- This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.
- Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.
- We thank all applicants; however, only those selected for an interview will be contacted.