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About the Role

Sage Park Austin is looking for a Move In Coordinator to join their team! Bring your passion for seniors to the table as you introduce, welcome, and guide prospective residents and family members into making Sage Park their forever home!

Responsibilities

Coordinate move in protocols with families, residents, referral sources, and community leaders
Ensure all required move in documents from physicians, families, and residents are completed and distributed to management team timely.
Serves as a trusted advisor to potential residents, families, and referral sources
Responsible for handling incoming inquiry calls, community tours, and establishing detailed follow up steps with prospects and families, in the absence of the Community Relations Director and/or Community Relations Coordinator as well as any overflow needs.
Assists in planning, hosting events, managing RSVP spreads, etc. for prospects and referral sources
Responsible for clear and frequent communication with team members on upcoming appointments, presentations, tours, and events
Responsible for detailed and accurate entry of all prospects, family, and referral source communications into Customer Relationship Management computer program
Responsible for remaining current on open inventory, pending move-ins and potential move-outs
Responsible for the move-in process from helping the resident chose their apartment, communicating requests for nursing assessment from Resident Wellness Director, paperwork signing from Executive Director, and apartment readiness from Environmental Services Director, collecting and distributing the move-in paperwork to ensure their move into the community is a successful, positive experience
Communicates move-in date with appropriate leadership team members for new resident welcome and orientation to the community
Follow company protocol for submitting proper requests for company-produced advertisement copy in a timely manner that is set forth by the company.

Requirements

Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts
Basic computer skills, including but not limited to entering complete and detailed data into computer Customer Relationship Management program, and maintaining sales and marketing plan and competitive analysis spreadsheets
Knowledge of current Federal and State laws pertaining to IL, AL, MC communities
Able to make independent decisions
Must be able to communicate in a warm, friendly, and caring manner
Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA)
Must possess a passion to work with and around senior citizens
Knowledge of customer service principles and practices
Able to stand or walk 75% of the day
Able to drive to outside sales calls or potential resident assessments
Able to concentrate with frequent interruptions
Able to work under stress and in emergency situations
Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping
Able to talk and hear effectively in order to convey instructions and information to residents and team members
Occasionally lift/carry up to 50 pounds
Work in all areas of the community
Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases, and other conditions
Use personal protective equipment and supplies when needed to prevent burns, falls, and infection
Personal protective equipment includes infection control kit, rubber gloves and non-slip shoes
Subject to infectious diseases, substances, and odors
Follow Safety Policy & Procedures

Skills

Sales Minded
Visionary
Execute Strategy
Excellent Communicator

Location

Sage Park Austin

Work Type

Full-time

Experience Level

2 years Senior Living Sales experience preferred
Public Relations/Advertising experience a plus

Education Level

High School Diploma or equivalent
Bachelor Degree preferred

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) with matching
Tuition reimbursement
On-demand pay

About the Company

THE DIFFERENCE IS OUR PEOPLE. Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders.
We’ve achieved GREAT PLACE TO WORK status NINE YEARS IN A ROW.
CAREER DEVELOPMENT. We reward our associates’ outstanding work and assist with career development to help fulfill their dreams!
Faith Driven and Mission-Centered. Our mission “To Welcome, To Care, To Serve” derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another’s God-given gifts through service.
Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.