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About the Role
The Professional Programs Coordinator collaborates across the team’s programs, providing coordination, customer service, and operational support for Professional Membership, Professional Education/CME, and the NKF Spring Clinical Meetings. This role is ideal for someone who enjoys organizing multiple tasks and communicating effectively with busy healthcare professionals.
Responsibilities
- Coordinates scheduling for the team, managing complex calendars of volunteer healthcare professionals for planning meetings, podcast recordings, and committee calls.
- Prepares and maintains monthly team reports, including CE program closures and speaker form completion.
- Manages the content calendar and posting schedule for NKF’s NephPros social media accounts.
- Serves as a first point of contact for professional members and learners, responding to inquiries via Salesforce.
- Supports planning timelines, tracking tools, and logistics for the annual NKF Spring Clinical Meetings.
- Processes team financial transactions, including vendor payments and volunteer reimbursements.
- Collects and tracks required CME speaker documentation and maintains program rosters and faculty data for accreditation compliance.
- Supports the Director of Continuing Education in distributing and tracking the CE peer review process.
- Builds and publishes monthly CE activities in the Professional Education Resource Center (PERC).
- Provides editorial workflow and manuscript tracking for the Journal of Nephrology Social Work.
- Provides technical and logistical support for virtual events such as Project ECHO sessions, podcast recordings, and member calls.
- Performs additional duties as assigned.
Requirements
- Bachelor’s degree from an accredited college or university preferred; an equivalent combination of education and relevant experience will be considered.
- Two to three years of related office administrative, program or project coordination experience.
- Experience supporting healthcare professionals, associations, or continuing education programs is a plus.
- Experience with event conference, or program coordination is desired.
- Excellent organizational skills with the ability to manage multiple projects and deadlines simultaneously with close attention to detail and accuracy.
- Strong interpersonal skills to build relationships and collaborate with internal and external stakeholders, including volunteer healthcare professionals.
- Excellent verbal and written communication skills and commitment to responsive, high-quality customer service.
- Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook), and virtual meeting platforms (Zoom, Microsoft Teams).
- Experience with Salesforce or another CRM, social media scheduling tools, or a learning management system is a plus.
- Ability to work independently in a remote environment, set priorities, and manage competing deadlines with sound judgment.
- Resourceful, collaborative team-player who takes ownership and sees tasks through to completion.
- Ability to travel approximately once per year, typically to the NKF Spring Clinical Meetings.
- Must have unimpeachable integrity and trustworthiness.
- Must possess a high degree of tact, discretion, and professionalism.
- Must maintain effectiveness under pressure.
- Competent in the use of standard office equipment, including telephone, personal computer, fax machine, and photocopier.
- Flexible for moderate overnight business travel which may include weekends.
Skills
- Coordination
- Customer service
- Operational support
- Scheduling
- Report preparation
- Content calendar management
- Social media management
- Inquiry monitoring and response
- Financial transaction processing
- Documentation collection and tracking
- Editorial workflow
- Technical support
- Logistical support
- Microsoft 365
- Virtual meeting platforms
- Salesforce or CRM
- Social media scheduling tools
- Learning management system
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- Two to three years of related office administrative, program or project coordination experience
Education Level
- Bachelor’s degree preferred
Salary/Compensations
- $25.33 - $35.63
Benefits
- Plenty of vacation time, sick leave, and holidays
- Medical, dental, and vision insurance plans
- Life insurance
- 403(b) plan with matching company contributions
- Flexible spending accounts
- Commuter benefits program
- Employee Assistance Program
- Referral rewards program
- Hands-on exposure to CME, professional membership, scientific publishing, and national conference operations
About the Company
- Fueled by passion and urgency, National Kidney Foundation is a lifeline for all people affected by kidney disease.
- Pioneers of scientific research and innovation, NKF focuses on the whole patient through the lens of kidney health.
- Relentless in their work, they enhance lives through action, education, and accelerating change.
- NKF’s Mission is what they do, their Values are how they do it: Accountability, Collaboration, Communication, Community, Compassion, Impact.
Equal Opportunity
- At the National Kidney Foundation, diversity, inclusion, and equal opportunity apply to both their workforce and the communities they serve as they relate to kidney health and kidney disease prevention.
- It is the policy of NKF to provide equality of employment opportunity regardless of race, creed, color, qualified handicap or disability, national origin, religion, marital status, sexual orientation, age, gender, political affiliation or veteran status, or any other factor or reason prohibited by relevant local, state, and federal fair employment laws.
- The Equal Employment Opportunity policy will apply to all employment practices of NKF, including, but not limited to, recruitment, hiring, promotion, training, compensation, benefits, layoffs, transfers, and discipline.
- Implementation of the Equal Employment Opportunity policy is the shared responsibility of the management of NKF.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.