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About the Role
Technical Adoption Architects (TAA) are product experts and problem solvers responsible for understanding customer goals, validating how Ironclad meets critical requirements, and advising on AI-supported contracting processes to accelerate customer value realization and adoption.
Responsibilities
- Partner with Account teams and Adoption Strategists to drive customer adoption from pre-sales requirements gathering and early proof-of-value motions through strategic roadmapping, phased implementation, and successful activation.
- Validate product and solution fit, customer risks, and success measures, and translate those inputs into a practical path to value.
- Design and build customers' contracting processes in Ironclad translating solution design into configured workflows, templates, and integrations.
- Apply strong platform architecture and technical solution-design judgment, including recommendations about integrations, sequencing, maintainability, and long-term extensibility.
- Own high-value customer use cases end-to-end, determining the right technical solution approach and phased scope based on customer goals, critical requirements, and what matters most to both the buy decision and downstream adoption success.
- Provide expert guidance on AI-driven contracting transformation, acting as a strategic advisor to help customers navigate safe and effective integration of AI throughout the contracting lifecycle.
- Explain AI capabilities and limitations in practice, identify risks and appropriate controls, and translate AI capabilities into practical contracting workflows.
- Act as a trusted thought partner and advisor to customers, building relationships, navigating complex problem-solving, resetting expectations, and identifying high-value opportunities to scale their use of Ironclad.
- Build alignment across Legal, Sales, Procurement, IT, executive sponsors, and other stakeholder groups; identify adoption risks; and help customers navigate organizational change.
- Lead executive-level demos, workshops, and enablement sessions, articulating clear value and recommendations with tradeoffs.
- Empower customers through effective enablement, ensuring they are well-equipped to own, maintain, and expand the platform long term.
- Serve as the voice of the customer inside Ironclad, feeding insights from customer engagements and direct product expertise regularly to the Product team.
- Collaborate cross-functionally with Account Team, Adoption Strategists, Enterprise Architects, Forward Deployed Engineering, Legal AI Specialists, Support, and Success to guide customers across the full journey and support their success.
Requirements
- 4+ years of professional services and/or consulting experience with software companies.
- Passion for learning new technologies and driving outcomes through technical solutions.
- Connect technical decisions to customer value, adoption outcomes, and long-term platform ownership.
- Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively.
- Ability to successfully navigate enterprise customers’ complex organizational structures, understanding the dynamics and priorities of customers’ Legal, Sales, Procurement, IT, and other stakeholder groups.
- Identify decision-makers, executive sponsors, influencers, and blockers and build alignment across them.
- Strong consultative discovery skills with the ability to uncover customer goals, identify critical buying criteria, and translate requirements into a clear solution approach and phased roadmap.
- Validate fit, surface non-obvious constraints, define success measures, and make prescriptive recommendations in ambiguous situations.
- Comfort operating in ambiguity and making sound decisions about scope, priorities, and sequencing when the right services path is not fully predefined.
- Strong AI consulting instincts and practical AI fluency.
- Understand what AI can and cannot do in practice, explain AI concepts clearly to customer stakeholders, and advise on how to apply AI responsibly within contracting workflows.
- A transformation mindset, motivated by progressing a customer through adoption journey milestones and business outcomes.
- Ownership mentality for customer success, comfortable charting a path forward, maintaining momentum, and helping customers translate technical design into practical adoption steps.
- Strong written and verbal communication, with the ability to explain complex ideas clearly.
- Deliver executive-ready recommendations, communicate tradeoffs, facilitate alignment, and reset expectations with credibility and empathy.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Skills
- AI-supported contracting processes
- Platform architecture
- Technical solution-design
- AI-driven contracting transformation
- Consultative discovery
- Written communication
- Verbal communication
Location
- London
Work Type
- Hybrid
Experience Level
- 4+ years
Benefits
- Private Medical & Dental insurance, covered at 100% for you and dependents
- Life assurance and Income Protection
- Generous leave policies, including parental leave, medical leave, and compassionate leave
- Family-forming support through Maven for you and your partner
- Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use
- Standard pension contribution scheme
- Regular team events to connect, recharge, and have fun
- 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
- Market-leading leave policies, including gender-neutral parental leave and compassionate leave
- Paid time off - take the time you need, when you need it
- Mental health support through Modern Health, including therapy, coaching, and digital tools
- Pre-tax commuter benefits (US Employees)
- 401(k) plan with Fidelity with employer match (US Employees)
About the Company
- Ironclad is the leading AI contracting platform that transforms agreements into assets.
- Contracts move faster, insights surface instantly, and agents push work forward, all with you in control.
- Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead.
- The world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.
- We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces.
- Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On.
- We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton.
- For more information, visit www.ironcladapp.com or follow us on LinkedIn.