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About the Role
The Application Analyst I will be responsible for the design, build/configuration, testing, validation, documentation, and ongoing support of various software applications.
Responsibilities
- Implement, administer, and support assigned systems under the guidance of senior members of the team.
- Develop, document and revise system design procedures, test procedures, and quality standards.
- Expand or modify system to serve new purposes or improve workflows.
- Review and analyze system and performance indicators to locate problems and correct errors.
- Escalate problems and issues to appropriate staff to ensure timely resolution.
- Participate in version upgrades on a scheduled basis to keep applications and users current.
- Coordinate projects, schedule, and facilitate meetings to complete assignments.
- Maintain records for change requests, stage in approval process, training for change, and live dates.
- Regularly attend change control committee meetings.
- Participate with clinical disciplines to support end user engagement, intentional design, and workflow control.
- Provide technical and functional analyst support.
- Perform other duties as required.
Requirements
- Bachelor's degree in Information Services, a related field, or equivalent experience.
- 1 year of experience in IT or an analytical clinical discipline.
- Proficient in use of Microsoft Office or similar applications.
- Excellent communication (verbal and written), analytical, team, and time management skills.
- Ability to exercise tact and good interpersonal skills.
- Demonstrated ability to complete projects independently, solve complex problems and resolve conflicts in a timely manner.
- Demonstrated understanding of healthcare organizations, ancillary systems, and health system operations.
- Experience in a clinical setting.
- Experience with Electronic Health Records platforms (Epic), ITSM applications (KACE), HRIS (Infor), cloud deployments (Azure, AWS), and other digital platforms and services.
- Epic application certification or obtained within 6 months of employment.
Skills
- Microsoft Office
- Communication skills
- Analytical skills
- Teamwork skills
- Time management skills
- Interpersonal skills
- Problem-solving
- Conflict resolution
- Electronic Health Records platforms (Epic)
- ITSM applications (KACE)
- HRIS (Infor)
- Cloud deployments (Azure, AWS)
Work Type
- Full-Time
Experience Level
- 1 year of experience
Education Level
- Bachelor's degree
- Equivalent experience
Salary/Compensations
- $61,000 - $80,000 Annually
Equal Opportunity
- Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.