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About the Role

This role is for a Senior Manager in the Delivery Excellence team, based in Lisbon or London. You will work with senior case teams, commercial teams, technical experts, and functional specialists to shape high-quality client commitments and ensure AI and digital work translates into measurable impact. It's a high-judgment operating role focused on digital delivery, commercial judgment, stakeholder influence, and execution excellence, working across multiple high-priority opportunities.

Responsibilities

Lead structured discussions with senior stakeholders on complex AI, digital, software, and product opportunities.
Review opportunity materials and help teams clarify objectives, delivery approach, success measures, resource needs, assumptions, and key risks.
Identify important delivery, governance, adoption, and value-realization considerations before they become harder to manage.
Coordinate input from commercial, technical, product, data, Responsible AI, legal, finance, and delivery specialists.
Translate complex discussions into clear recommendations, decision points, and follow-up actions for senior stakeholders.
Support teams in shaping practical, deliverable, and commercially sound client commitments.
Help teams pressure-test ambitious plans while maintaining a constructive, collaborative, and service-oriented style.
Build repeatable ways of working, tools, and guidance that improve delivery excellence across BCG X.

Requirements

8-12 years of relevant experience in technology consulting, digital transformation delivery, AI/data product delivery, enterprise software or product program management, commercial support, delivery assurance, or professional services operations.
Experience working with senior stakeholders on complex, ambiguous, high-stakes topics.
A track record of working close to digital, AI, data, software, product, or technology-enabled transformation work.
Strong understanding of how digital and AI initiatives move from idea to implementation, adoption, and business impact.
Practical technology fluency: enough understanding of AI, GenAI, software delivery, data workflows, integrations, digital products, and governance considerations to ask sharp questions and know when to bring in specialists.
Commercial judgment and awareness of how delivery choices, client dependencies, resourcing, timelines, and success measures affect the quality and economics of professional services work.
Strong problem solving, structured thinking, analytical rigor, and comfort operating with imperfect information.
Excellent written and verbal communication skills, including the ability to synthesize messy discussions into clear, actionable guidance.
Strong operating discipline, with the ability to manage multiple reviews, stakeholders, deadlines, and follow-ups in parallel.
A collaborative style, low ego, high integrity, attention to detail, and commitment to protecting BCG and client interests.

Skills

Leading structured conversations
Asking practical questions
Constructive challenge
Understanding of AI, digital products, software delivery, data, governance, and adoption
Strong business judgment
Translating complex conversations into crisp written summaries
Building trust
Influencing without formal authority
Managing multiple priorities
Attention to detail
Discretion and integrity

Location

Lisbon
London

Work Type

Full-time

Experience Level

Senior Manager
8-12 years

About the Company

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
BCG was the pioneer in business strategy when it was founded in 1963.
Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change.
BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose.
We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
BCG X is the tech build & design unit of BCG.
Turbocharging BCG’s deep industry and functional expertise, BCG X brings together advanced tech knowledge and ambitious entrepreneurship to help organizations enable innovation at scale.
With nearly 3,000 technologists, scientists, programmers, engineers, and human-centered designers located across 80+ cities, BCG X builds and designs platforms and software to address the world’s most important challenges and opportunities.
Teaming across our practices, and in close collaboration with our clients, our end-to-end global team unlocks new possibilities.
Together we’re creating the bold and disruptive products, services, and businesses of tomorrow.

Equal Opportunity

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.