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About the Role
This role involves analyzing, designing, implementing, maintaining, auditing, and evaluating provider and resource scheduling templates in Epic. You will also facilitate and triage template change requests, collaborate with clinic teams for optimization, and evaluate scheduling functionality to improve throughput and access.
Responsibilities
- Analysis, designs, implements, maintains, audits and evaluates provider and resource scheduling templates in Epic.
- Facilitates and triages priority of template change requests to determine impact to standard workflows, decision trees, organizational standards, or system configuration.
- Collaborates with clinic teams to ensure successful template optimization and maintenance. Proactively meets with operations managers to coordinate optimal template designs, ensure appropriate maintenance and address any concerns. Resolves build issues in accordance with system template standards.
- Evaluating different scheduling functionality to enhance template design to improve throughput and/or access.
- Participates in user training in clinical software, hardware and / or operating systems of limited complexity. Develops training tools and user aids.
- Troubleshoots and documents moderately-complex issues with clinical software, hardware and / or operating systems. Performs root cause analysis, informs management and takes action. Coordinates service and support between clinical engineering, IT, networks, and outside vendors.
- Maintains consistent written and verbal communication to management, team members, department operations, users and other stakeholders with emphasis on template and schedule expectations, barriers and opportunities.
Requirements
- At least 1 year of relevant experience.
- Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation.
- Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, and to analyze, and interpret relevant data.
- Demonstrated problem-solving skills, with the ability to quickly diagnose problems and develop multiple options for effective and timely resolution of issues and problems.
- Demonstrated interpersonal and customer-service skills to collaborate productively on a team and to provide training and support to clinical providers and staff.
- Detail-oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.
- Demonstrated skills in written and verbal communication, with the ability to convey technical information to clinical users in a clear and concise manner.
Skills
- Epic
- Template design
- Provider utilization reports analysis
- Scheduling templates
- Clinical software troubleshooting
- User training development
Location
- On-site as needed (20%)
Work Type
- On-site as needed (20%)
Experience Level
- At least 1 year of relevant experience
Education Level
- Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
- Epic Certifications
Benefits
- Benefits are currently subject to negotiation with the appropriate union.
About the Company
- The UCSF Faculty Practice Organization (FPO) is made up of more than 2,500 clinicians across multiple campuses and satellite clinics.
- The UCSF Patient Care Access team supports the organization’s goal to be the #1 Health System in Northern California in health care value, patient experience, and employee engagement by ensuring our ambulatory clinics provide timely access to care for our patients.
- The Ambulatory Capacity Management team supports Patient Care Access by designing, building, and managing the scheduling templates of physicians and advanced practice providers.
- The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.
- UCSF is a diverse community made of people with many skills and talents.
- UCSF is committed to equity – both in how we deliver care as well as our workforce.
- We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.
Equal Opportunity
- The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.