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About the Role

The Patient Services Coordinator II serves as a liaison for patient care activities, ensuring quality care and educating patients on their care plans. This role coordinates services with Primary Care Providers and diagnostic testing facilities, prioritizing work based on patient, family, and caregiver needs.

Responsibilities

Facilitate patients’ care plan in collaboration with the Primary Care Provider, including daily huddles, case discussions, appointment coordination, and continuing care.
Collaborate with clinical staff to resolve issues impacting patient care progression.
Monitor and update dashboard with reminders and alerts for daily tasks, including visit status, follow-up appointments, authorizations, specialty appointments, and billing errors.
Contact insurance carriers for patient pre-certification and consult with management on patient needs or escalated issues.
Provide front-end coverage as needed and record telephone encounters for routing to Providers.
Act as a liaison between Physicians, patients, and clinical staff to connect patients with internal/external resources.
Provide recommendations for process/service improvement to enhance patient satisfaction and address issues.
Respond thoughtfully to patients, guiding them through healthcare options.
Maintain understanding of medical terminology and hospital practices through ongoing education.
Perform other duties as assigned.

Requirements

4+ years of healthcare/customer service or relevant experience.
AAS degree or a combination of education/relevant experience.
Bachelor’s degree preferred.
Medical Terminology Certificate highly desirable.

Location

New York City

Work Type

Full-time

Experience Level

4+ years

Education Level

AAS degree
Bachelor's degree
Medical Terminology Certificate

Salary/Compensations

$17 - $35.1249 Hourly

About the Company

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence and deliver outstanding patient care.
Mount Sinai's legacy includes achievement, education, and innovation in transforming healthcare.
The organization encourages active participation in creating a culture of fair access to opportunities, inclusive practices, and individual success.
Leaders are committed to fostering a workplace where employees feel valued, respected, and empowered to grow.
The environment promotes collaboration, fairness, and continuous learning to improve staff, patient, and organizational well-being.
Leaders are expected to challenge outdated practices, promote respect, and enhance patient care and workplace experiences.
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area.
It comprises over 48,000 employees across eight hospitals, more than 400 outpatient practices, and more than 300 labs.
It includes a school of nursing and a leading school of medicine and graduate education.
Mount Sinai addresses complex healthcare challenges through scientific discovery, developing effective treatments, educating future leaders, and supporting communities with high-quality care.
The system integrates hospitals, labs, and schools to offer comprehensive health care solutions from birth through geriatrics.
Innovative approaches like artificial intelligence and informatics are utilized, with patient needs at the center of treatment.
The Health System includes over 9,000 physicians, 13 joint-venture outpatient surgery centers, and over 30 affiliated community health centers.
It is consistently ranked by U.S. News & World Report's Best Hospitals, with high 'Honor Roll' status.
Specific high rankings include Geriatrics (No. 1), Cardiology/Heart Surgery (top 5), and others in the top 20.
New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology.
Mount Sinai Kravis Children's Hospital is ranked among the country's best in several pediatric specialties.
The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in NIH funding.
Newsweek ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally for Smart Hospitals.

Equal Opportunity

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws.
We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.
We are committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.
Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.