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About the Role

Seeking a customer-focused and results-oriented Customer Service Operations Specialist to support customer fulfillment activities and operational processes. This role serves as a key interface between customers and internal teams, ensuring accurate order management, timely issue resolution, and effective execution of operational and financial processes. The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced environment where customer satisfaction, operational excellence, and continuous improvement are critical to leadership. This role requires both strategic vision and hands-on execution to support critical transformation programs across a fast-paced semiconductor environment.

Responsibilities

Serve as a primary point of contact for customers regarding order fulfillment and administrative inquiries.
Create, manage, and maintain customer orders and quotations with a high degree of accuracy.
Coordinate with internal teams to ensure timely delivery and resolution of customer requests.
Provide proactive communication regarding order status, changes, and customer concerns.
Investigate and resolve billing discrepancies and transactional issues.
Ensure accurate processing of debits, credits, and order adjustments.
Partner with Finance teams to support cash management objectives and operational KPIs.
Monitor account activity and follow established processes to support revenue recognition and collections activities.
Monitor and take action on aged Work-in-Process (WIP) and inventory-related issues.
Analyze operational data and trends to identify issues and recommend corrective actions.
Support inventory optimization and fulfillment performance objectives.
Anticipate operational challenges and work collaboratively to implement preventive solutions.
Participate in process improvement initiatives that enhance customer experience and operational efficiency.
Apply analytical skills to identify root causes and recommend sustainable solutions.
Support the implementation of new tools, systems, and operational procedures.
Contribute to continuous improvement projects across the business.
Build strong working relationships with Finance, Supply Chain, Sales, Manufacturing, and other support organizations.
Work with customer representatives regarding operational requirements, scheduling needs, and issue resolution.
Support global and cross-functional projects as assigned.
Perform all activities in a safe and responsible manner.
Support Environmental, Health, Safety, and Security.

Requirements

Leading enterprise ERP modernization initiatives.
SAP S/4HANA implementation and transformation experience.
Oracle ERP to SAP migration expertise.
Business process harmonization and enterprise architecture alignment.
Data governance and master data strategy.
Order-to-Cash (OTC) process optimization.
Cross-functional process design and deployment.
Multi-region implementation experience (Americas, Europe, Asia).
Continuous improvement methodologies.
Manufacturing and semiconductor business operations expertise.
Leading business analyst and functional teams.
Plant Maintenance (PM) and manufacturing systems integration.
ERP integrations supporting procurement, materials planning, and maintenance operations.
Stakeholder management and executive communication.
Talent development, mentoring, and change management.

Skills

business analysis
customer support
erp system
sap s 4 hana
oracle

Location

Austin, TX

Work Type

Contract
hybrid

Salary/Compensations

$75.00 - $100.00/hr

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.