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About the Role
The Operations Coordinator processes invoices for payment, facilitates banking and disbursement activities, and resolves supplier and payment issues in accordance with Institute policies. This role supports supplier onboarding, system troubleshooting, and compliance requirements, while also reviewing travel and expense activity for policy compliance. The position serves as a resource for campus partners and suppliers seeking assistance with payment-related questions.
Responsibilities
- Review and analyze requests for payment to ensure proper classification, compliance with Institute policies, and accurate processing.
- Enter invoice information and run payment processes to ensure timely and compliant payments.
- Process wire payments, stop payments, check cancellations, and other banking requirements.
- Identify, research, and resolve accounts payable issues, responding to vendor, student, and employee inquiries professionally and promptly.
- Collaborate with Procurement Services to resolve system, purchase order, and invoicing issues related to Jaggaer and Appzen AP.
- Assist with supplier onboarding in PaymentWorks, including managing supplier invitations and following up on pending invites.
- Coordinate with the Sr. F.A.S.T. analyst for suppliers requesting PaymentWorks assistance.
- Monitor and review high risk expense reports identified through Appzen Expense and the Concur processor queue, taking appropriate follow up and approval actions.
- Assist with the creation and maintenance of Concur user profiles, including troubleshooting access issues and coordinating updates.
- Provide support to campus users by responding to accounts payable and travel and expense questions submitted through the ticketing system and during office hours.
- Maintain and update the AP administrative handbook, ensuring procedures and system guidance are current.
- Assist in identifying training needs and preparing materials to support campus and staff learning initiatives.
- Perform other duties as assigned.
Requirements
- High School Diploma or equivalent
- Three (3) or more years of related experience
- Relevant combinations of education, training and experience may be considered.
Skills
- Ability to work effectively under the pressure of a high volume operation
- Ability to manage priorities
- Proficiency with Microsoft Office
- Ability to compose routine correspondence and reports
- Planning, organizing and effective time management skills
- Strong attention to detail
- Excellent interpersonal and communication skills
- Ability to work effectively under pressure and meet established goals and objectives
- Ability to anticipate and solve problems
Location
- Upstate NY
Work Type
- Business Hours: Monday - Friday
- Local travel between campus locations only
- Incidental driving possible, but not required
Experience Level
- Three (3) or more years of related experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $21.00 - $24.00 / hr
Benefits
- Top notch employee health and retirement benefits
- Generous paid time off program
- Tuition remission
- Opportunities for career growth
- Comprehensive and affordable benefits package
- Comprehensive and affordable retiree medical and prescription plan
About the Company
- Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States.
- RPI brings creativity, science, and technology together to address society's greatest challenges.
- RPI cultivates exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application.
- RPI Forward is the strategic plan charting a pioneering course for the next era of RPI.
- RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One.
- Rensselaer Polytechnic Institute is committed to the cultivation of a community that is welcoming, inclusive, and above all values learning.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or other characteristic protected by law.