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About the Role
Dillon's Informational Technology is seeking an IT Support Specialist to join their multidisciplinary team. This role offers the opportunity to work on new projects and provide clients with a superior customer experience in a fast-paced and agile environment.
Responsibilities
- Participate as an integral part of the National Helpdesk team, offering information technology support across the organization.
- Setup and configure computer hardware, software, mobile devices, and peripherals, addressing both routine and complex technical issues.
- Administer user accounts and related activities.
- Conduct onboarding and offboarding procedures for end users.
- Provide technical support to resolve help requests from end users via telephone, email, and chat in a professional and courteous manner.
- Record, track, and document the problem-solving process for helpdesk requests, including all actions taken to final resolution.
- Occasionally travel to client locations and/or other Dillon offices for responsibilities, client relationship development, opportunity/project research, and project delivery.
- Commit to self-development and ongoing learning and professional development.
- Contribute to Dillon’s corporate profile through active participation in professional associations and committees.
Requirements
- A three-year diploma in Computer Systems Technology or related program.
- One (1) to three (3) years of relevant work experience in a professional technology setting.
- Demonstrated experience in diagnosing and resolving complex technical issues related to hardware, software, and network systems.
- Familiarity with ticketing systems for logging, tracking, and managing technical support requests.
- Proven organizational and time management skills with the ability to prioritize work and adapt to changing workload demands.
- Strong verbal and written communication skills, with excellent attention to detail and a high regard for accuracy and quality.
- Strong customer service skills with the ability to communicate technical information to non-technical users clearly and effectively.
- Practical experience in working with Active Directory, group policies, and two-factor authentication systems.
- Prospective employees are expected to fully align with Dillon's core commitment to Health & Safety, including active engagement with H&S processes and hazard identification/reporting.
Skills
- CompTIA A+
- Network+
- CCNA
- Microsoft Certified: Modern Desktop Administrator Associate
Location
- London
Work Type
- Hybrid
- Flexible work options
Experience Level
- 1-3 years
Education Level
- Three-year diploma in Computer Systems Technology or related program
Salary/Compensations
- $55,000 - $61,000
Benefits
- 100% employee-owned share purchase plan
- Competitive health benefits
- Generous retirement savings plan
- Focus on wellness through subsidies and fitness memberships
About the Company
- Dillon Consulting Limited (Dillon) is a proudly Canadian, 100% employee-owned professional consulting firm specializing in planning, engineering, environmental science, and management.
- With over 25 offices and more than 1100 employees across Canada, Dillon offers a wide range of services related to building and improving facilities and infrastructure, protecting the environment, and developing communities.
- Dillon thrives on interdisciplinary collaboration, empowering its people to challenge conventional thinking and build careers focused on creating a lasting impact in our communities.
- Employee ownership is available to all team members, ensuring that the financial benefit created by project work returns to the people who created that value.
- Dillon is powered by people who are technically proficient, passionate about socially important projects, and motivated to deliver superior results.
- Core values include: Achievement, Continuous Development, Creativity, Courage, Inclusiveness, and Reliability.
Equal Opportunity
- Dillon is committed to an inclusive, diverse workplace.
- If you require accommodation during the interview process, please let us know.
- Dillon utilizes AI-assisted tools to support parts of our recruitment process to increase efficiency and fairness. All hiring decisions are made by our human recruiting team. By applying, you acknowledge and consent to this use.