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About the Role
Direct the activities of associates during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.
Responsibilities
- Provide training and create work schedules.
- Evaluate worker performance, reward high performers, and discipline employees who fail to meet standards.
- Prepare production or sales reports for management and ensure the unit meets expectations for quality, productivity, and safety.
- Act as the contact person for employees with complaints or requests for time off.
- Mentor and develop employees, encouraging them to set goals and strive for advancement.
- Perform other duties as assigned.
Requirements
- Prior supervisory and/or lead experience overseeing staff & shift productivity.
- Demonstrated problem-solving skills with the ability to evaluate operational issues, make timely decisions, and implement effective solutions.
- Ability to manage unexpected challenges, adapt to changing priorities, and maintain productivity during shift operations.
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Skills
- Problem-solving
- Decision-making
- Adaptability
- Productivity management
Location
- Austin, TX
Work Type
- Full Time
- Overnight Shift
Experience Level
- Supervisory experience
- Lead experience
Salary/Compensations
- $19.00 per hour to $19.75 per hour
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits (Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, Choice Auto and Home Program)
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
About the Company
- TouchPoint Support Services serves hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S.
- Compass Group is an equal opportunity employer.
- Touchpoint maintains a drug-free workplace.
Equal Opportunity
- Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.