Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Customer Quality Engineer role.

Rezi rewrites your resume against Corning's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Customer Quality Engineer posting at Corning — free, in seconds.

About the Role

The role investigates and resolves complex, customer-impacting quality challenges that exceed site resources or expertise, combining customer quality, manufacturing quality, ISO 9001 knowledge, and APQP expertise. The engineer leads cross-functional problem solving, implements sustainable solutions, and establishes site ownership. The engineer also looks across similar products, processes, equipment, and sites to find related risks, deploy proven solutions, and prevent recurrence.

Responsibilities

Serve as an APQP subject matter expert, strengthening practical use of process flows, PFMEAs, Control Plans, PPAP, qualification plans, reaction plans, MSA, and process capability methods.
Lead investigation and resolution of complex customer complaints, escalations, containment events, and recurring quality issues that exceed site capability or resources.
Facilitate cross-functional problem-solving teams across Quality, Manufacturing, Engineering, Operations, Product Development, and other required functions.
Identify process-control, manufacturing-system, and quality-system gaps that contribute to an issue, and implement practical, scalable solutions.
Apply 8D, DMAIC, root-cause analysis, data analysis, and other structured methods to identify causes, implement corrective actions, and verify they work.
Guide and coach site teams toward solutions they own and believe in, using questioning, facilitation, and collaboration to build local capability and accountability.
Directly perform investigation work, data analysis, or documentation when site teams are stretched thin.
Look across the division for similar products, processes, equipment, materials, and manufacturing conditions that may carry the same risk.
Deploy proven corrective actions, controls, and lessons learned across multiple sites when common risks or failure modes are identified.
Document decisions, risks, evidence, ownership, and follow-up actions for site, division, and customer stakeholders.
Build trust and long-term relationships at each site through follow-through, respect for site constraints, and a genuine commitment to helping teams succeed.

Requirements

Bachelor's degree in Engineering, Manufacturing, Quality, Materials Science, Operations, or a related technical discipline.
5+ years of experience in customer quality, manufacturing quality, process engineering, operational excellence, or a related technical role.
Demonstrated experience leading complex investigations and cross-functional problem-solving teams in a manufacturing environment.
Strong working knowledge of APQP, PPAP, PFMEA, Control Plans, MSA, process capability, risk assessment, and process qualification.
Experience applying structured problem-solving methods such as 8D, DMAIC, A3, Lean, Six Sigma, and root-cause analysis.
Proven ability to influence, motivate, and align teams across sites without direct authority, earning trust through credibility, follow-through, and collaboration.
Strong facilitation, analytical, and communication skills, and comfort working with and through busy operations and plant teams.
Demonstrated ability to build trust and credibility quickly across diverse teams, and to stay persistent, resourceful, and positive under pressure.
High emotional intelligence and the interpersonal agility to work with site teams focused on daily operations and shipping product.
Willingness and ability to travel frequently to manufacturing sites and customer locations (25 to 50%).
US Citizenship required.

Skills

APQP
Process flows
PFMEAs
Control Plans
PPAP
Qualification plans
Reaction plans
MSA
Process capability methods
8D
DMAIC
Root-cause analysis
Data analysis
Facilitation
Analytical skills
Communication skills
ASQ Certified Quality Engineer
Lean Six Sigma Green Belt or Black Belt
ISO 9001 internal auditor

Location

Manufacturing sites
Customer locations

Work Type

Full-time
Travel-intensive

Experience Level

5+ years of experience

Education Level

Bachelor's degree

Salary/Compensations

$91,649.00 - $126,018.00

Benefits

Company-wide bonuses
Long-term incentives
100% company-paid pension benefit
Matching contributions to 401(k) savings plan
Medical, dental, vision
Paid parental leave
Family building support
Fitness
Company-paid life insurance
Disability
Disease management programs
Paid time off
Employee Assistance Program (EAP)
Recognition program

About the Company

Corning is one of the world’s leading innovators in glass, ceramic, and materials science.
Technologies push the boundaries of what’s possible.
The Specialty Materials segment manufactures products that provide more than 150 material formulations for glass, glass ceramics and fluoride crystals to meet demand for unique customer needs.
This segment operates in a wide variety of commercial and industrial markets that include display optics and components, semiconductor optics components, aerospace and defense, astronomy, ophthalmic products, telecommunications components and cover glass that is optimized for portable display devices.

Equal Opportunity

Prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws.
Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment.