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About the Role

As a Costco Contact Centre Representative, you will be the first point of contact for clients, supporting their day-to-day banking needs using your knowledge of CIBC card products in a fast-paced environment. You will deepen client relationships by resolving issues, identifying opportunities, and providing personalized solutions.

Responsibilities

Support clients in their day to day banking needs.
Deepen client relationships by quickly resolving issues, identifying opportunities, and providing personalized solutions.
Engage in client-focused interactions that are meaningful and deliver trusted advice.
Provide support for clients by helping them to manage their accounts and products.
Connect and refer clients to the right CIBC contacts to enable their financial success.
Understand the client's needs and recommending solutions based on their needs.
Remain solution-focused in order to identify opportunities to help clients.
Effectively complete client requests.
Deeply understand CIBC’s suite of products.
Work with others to ensure clients are connected to the right people and opportunities.
Proactively suggest banking options that will help clients achieve their financial goals.
Understand and leverage other internal departments within CIBC to assist clients with additional needs.

Requirements

Reside within a 2 hour radius of 20 Dundas Square.
Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
Satellite internet providers are prohibited.
Must be flexible to work between operating hours which include evenings and weekends.
You need to be legally eligible to work at the location(s) specified.
Where applicable, must have a valid work or study permit.
May be asked to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

Skills

Call Center
Client Service
Communication
Customer Experience (CX)
Outbound Calls
Work Collaboratively
French fluency
English fluency

Location

Toronto-20 Dundas St. W., 5th

Work Type

Remote
On-site (occasional)
Regular
Full-time

Salary/Compensations

Competitive salary

Benefits

Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

About the Company

CIBC is building a relationship-oriented bank for the modern world.
At CIBC, team members are empowered at work, have what they need to make a meaningful impact, and are truly valued for who they are and what they contribute.
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
CIBC is committed to clarity in our hiring process.

Equal Opportunity

CIBC seeks applicants with a wide range of abilities and provides an accessible candidate experience.
If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.