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About the Role
Lead internal communications for Nando's, focusing on sharing the company's purpose, values, and unique culture to enhance employee engagement and operational success. You will manage the Nandoca App, ensuring it's the primary source for company news and stories.
Responsibilities
- Lead communication of Nando's purpose, values, and internal brand pillars.
- Plan, execute, and measure internal communication campaigns and events.
- Collaborate with Operations and Brand teams on initiatives like new menu launches.
- Manage the internal editorial calendar, ensuring quality and timely messaging.
- Oversee the Nandoca App, including content strategy, adoption, and improvement.
- Explore and develop new communication channels and content formats.
- Build a network of content contributors and identify motivating stories.
- Collect feedback and track engagement to demonstrate impact.
- Serve as an internal communications advisor to business stakeholders.
Requirements
- Minimum of five years managing internal communications campaigns, preferably in a multi-site organization.
- Experience in hospitality or retail is highly valued.
- Proficiency in digital communications, including mobile apps and employee platforms.
- Strong understanding of communication channels and engagement drivers.
- Exceptional writing and editing skills with a talent for compelling storytelling.
- Excellent planning, self-starting, and project management abilities.
- High attention to detail and ability to manage multiple projects and stakeholders.
- Comfortable working with ambiguity and driving initiatives across various stakeholders.
- Confident in collaborating with individuals at all business levels.
- Act as a brand guardian, protecting Nando's reputation.
Skills
- Internal Communications
- Campaign Management
- Event Planning
- Content Strategy
- Editorial Calendar Management
- App Management
- Digital Communications
- Mobile Apps
- Employee Engagement
- Stakeholder Management
- Storytelling
- Writing
- Editing
- Collaboration
- Brand Management
Location
- Putney
Work Type
- Hybrid
Experience Level
- 5+ years
Salary/Compensations
- Competitive
Benefits
- Company bonus
- 25 days holiday + bank holidays
- Free Nando's when working
- 40% discount when not working
- Annual team trips
- Reward membership scheme
- Access to great discounts
- Four-week sabbatical every five years
- Private healthcare
About the Company
- Nando's is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers, and the communities we work in.
- Originally started in Johannesburg, South Africa, Nando's prides itself on creating memorable experiences for everyone involved.