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About the Role

You’ll guide players through check-in, support customers during gameplay, and keep the store running at peak performance. The role is all about keeping the action flowing and delivering world class experience. The environment is fast paced and high energy - it's perfect for those who are confident, social, and ready to jump into the action. If you love facilitating fun, tackling technical challenges, and levelling up the customer experience, you will thrive in this role.

Responsibilities

Be professional in thought, language, and action
Exemplify excellence in facilitation, giving customers a great experience
Brief new groups thoroughly but concisely prior to the start of their experience
Observe customers in the gaming area and provide an explanation, if necessary
Participate with customers in games if needed to ensure customers have an excellent experience
Monitor and be attentive to gameplay, giving timely aid as necessary
Handle any malfunctions with support of leader
Maintain a clean and comfortable work environment
Warmly greet customers when entering or leaving establishment
Verify appointment times and explain the check-in process
Handle cash, debit, credit, or gift card transactions with customers
Issue receipts, and wristbands
Answer customer inquiries and involve a leader if the answer is not sufficient
Clean facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
Paint around the main facility, as needed
Aid Team Lead in checking inventory of merchandise
Reset and disinfect wristbands
Clean and disinfect available lockers and lounge
Notify leader immediately of game failures or malfunctions
Touch up equipment; gluing props, and other unskilled tasks

Requirements

High school diploma, CAEC, GED, or equivalent, and/or 1 year of customer service experience is considered an asset
Must be flexible and available to work evenings, weekends, and holidays
Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am

Skills

Strong communication skills
Multi-tasking skills
Time management skills

Location

Toronto (Stock Yards) store located at 30 Weston Road, Unit C202, Toronto, ON, M6N 0A7

Work Type

Part-time
Permanent

Education Level

High school diploma, CAEC, GED, or equivalent

Salary/Compensations

Competitive wage with incremental pay increase

Benefits

Group retirement plan (after eligibility period)
Employee assistance program (EAP)
Level up your career with growth opportunities
Ongoing learning and training with a focus on technology and innovation
Free game play and employee discounts
Fun and dynamic work environment
Casual and comfortable dress code
On-site parking

About the Company

Activate is redefining how the world plays across Canada, US, and beyond into the global market.
We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience.
We believe play should move people - physically and socially.
Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

Equal Opportunity

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment.
Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities.
To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.