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About the Role

The Senior Specialist, Technical provides technical expertise to support the stability, security, availability, and performance of Ontario Health’s IT infrastructure and services. Working in a highly available 24/7 environment, the role resolves complex technical and operational issues, supports infrastructure projects, releases and maintenance activities, and helps ensure solutions align with Ontario Health standards, service management practices, and industry best practices.

Responsibilities

Provides subject matter expertise across infrastructure technologies, services, and operational practices, supporting the availability, security, reliability, and performance of IT environments.
Troubleshoots complex hardware, software, network, and operational issues, identifies root causes, and recommends effective solutions.
Investigate data inconsistencies, system issues, and process exceptions, documenting findings and recommending appropriate solutions.
Supports infrastructure projects, releases, deployments, scheduled maintenance, and continuous service improvements.
Create segmentation models and design, build, unit test, and maintain paper and digital screening correspondence campaigns.
Develops and maintains infrastructure processes, procedures, standards, templates, and technical documentation.
Support quality assurance testing and user acceptance testing
Execute recurring, routine, and repetitive technical tasks accurately and consistently.
Collaborates with business, product, project, architecture, security, and vendor teams to translate operational and technical requirements into effective solutions.
Identifies and manages technical dependencies, risks, issues, and conflicts to support successful delivery and informed decision-making.
Ensures technical solutions and practices align with service management, architecture, privacy, security, and technology standards.
Contributes to technology roadmaps, strategy and operational planning, and evaluates emerging technologies and industry trends.
Provides technical guidance and mentorship to colleagues while promoting infrastructure and service management best practices.
Identify opportunities to improve processes, reduce errors, and increase efficiency without compromising quality.
Builds strong relationships with internal stakeholders and external partners, communicating technical information effectively to support consensus and decision-making.
Manages competing priorities with limited direction and exercises sound technical judgment in a critical healthcare technology environment.
Analyse complex data sets, and business requirements to support development of production screening campaigns.

Requirements

Bachelor’s degree in a related field.
3–5 years of experience as a technical specialist in product, service, technology, and/or health care domains.
Experience working with customer relationship management tools and rules engines; Oracle Business Intelligence Enterprise Edition marketing segmentation and Siebel CRM.
Strong knowledge of service management, control, and architecture frameworks such as ITIL.
Experience developing data extraction, transformation, and load functionality for large relational and multidimensional data stores; high-volume data from structured and semi-structured sources.
ITIL V3 or V4 Foundation certification, with direct and demonstrated knowledge of a defined ITIL practice or process.
Strong analytical and problem-solving skills, with the ability to interpret complex information and draw accurate conclusions.
Strong knowledge of administration tools such as the O365 suite.
Solid understanding of complex data models, relationships, dependencies, and data flows.
Strong knowledge of workflow, case management, and ticketing tools such as BMC Remedy, along with experience in server administration.
Experience with scheduled maintenance and deployment/release activities.
Knowledge of tools and techniques for managing changes, incidents, and problems, including BMC Remedy or similar platforms.
Strong knowledge of technology planning, service roadmaps, strategy, and operating plan development.
Good understanding and knowledge, as relevant to the ITIL practice in scope, of infrastructure disciplines including: Data centre technologies, co-location, facilities, and green operations; Hosting technologies including monitoring solutions, compute, storage and backup, networks, resiliency/recoverability, information assurance, security, DNS and other common services, enterprise management, virtualization, and cloud; Corporate technologies including Active Directory, desktop/virtual desktop, mobile, social, enterprise mail, information assurance, and enterprise architecture principles and management.
Enterprise reporting tools such as BigFix, Power BI, or similar reporting tools.
Knowledge of Ontario Health and the broader Ontario health care sector IT landscape to identify and manage product dependencies.
Knowledge and understanding of Ontario Health’s business, goals, and mandate within the provincial health care system.
Knowledge of disciplines including business practices, applications, information, infrastructure, privacy, and/or security.
Experience with OH procurement processes, from gathering requirements through evaluation of vendor responses.
Solid understanding of organizational policies, cross-functional roles, risk management, and governance.
Strong knowledge of organizational processes and business models.

Skills

Strong analytical and problem-solving skills, with the ability to identify issues, assess impacts and trends, and recommend practical solutions to business and technical challenges.
Strong verbal and written communication skills, with the ability to gather requirements, facilitate discussions, negotiate with stakeholders and vendors, and present technical information clearly.
Ability to translate operational and business requirements into effective technical practices and solutions.
Ability to resolve business rules, information, application, and shared-service conflicts and recommend alternative solutions where required.
Strong troubleshooting and triage capabilities across hardware, software, network, and operational environments.
Ability to lead technical work within a domain and guide project teams and stakeholders through business and technical considerations.
Ability to apply IT privacy, security, and health information management principles to healthcare technology solutions.
Ability to prioritize and deliver multiple projects and initiatives within agreed timelines while adapting to changing priorities.
Strong technical aptitude combined with business understanding, with the ability to communicate effectively with both business stakeholders and technical teams.
Ability to work with a moderate level of autonomy, establish objectives with minimal direction, and exercise appropriate judgment in technical decision-making.
Demonstrates sound interpersonal judgment, empathy, professionalism, and the ability to build effective working relationships across product and project teams.

Location

Ontario
In-office

Work Type

Permanent
Full-Time
In-office

Experience Level

3-5 years

Education Level

Bachelor's degree

Salary/Compensations

Salary Band: 5

Benefits

Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits
Flexible health care or wellness spending accounts
Premium defined benefit pension plan
Competitive vacation entitlement
Three personal days and two float days annually
Ongoing learning and career development opportunities

About the Company

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences, and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility, and care.

Equal Opportunity

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.
Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours.