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About the Role

Manage the day-to-day laboratory operations within the Clinical and Environmental Bacteriology department in the Toronto PHO Laboratory program.

Responsibilities

Provide technical and functional oversight and lead day-to-day operations to deliver a variety of public health laboratory services.
Identify and manage laboratory responses on matters of public health importance such as potential and actual outbreaks, unusual, urgent and critical situations.
Ensure implementation and compliance with all technical, regulatory, safety, and accreditation requirements (e.g., ACD, CALA, MECP), policies, processes, and procedures, and ensure all staff are trained appropriately.
Oversee continuous quality improvement and participate in the development, implementation, and monitoring of quality assurance and performance measures.
Work with contract managers to prepare appropriate procurement documentation for RFX processes for procurement of equipment, goods, and services (e.g., courier, preventative maintenance).
Provide oversight for the evaluation and participate in vendor debrief sessions.
Provide and support outreach and customer service/client management to partners, clients, members of the public, and stakeholders (e.g., public health units, hospitals, institutes, long-term care facilities, physicians, laboratories, clinics, academic partners).
Analyze and comment on administrative and statistical reports on lab operations (e.g., Workload Report) to inform resource planning and allocation.
Serve as a link between management and employees while maintaining a high level of communication across the organization.
Participate in and implement Joint Health and Safety programs and activities such as training, communication, inspection, investigation, and general safety promotion.
Facilitate change management, including operational changes, maintenance, and new projects, and coordinate building, IT, and other lab-related initiatives.
Work with the Front End Processing team, clients, couriers, and logistics to provide seamless day-to-day operations in the front-end section.
Develop program operational plans and goals in support of PHO’s overall Annual Business Plan and Strategic Plan.
Manage budget, service, and performance indicators and ensure consistency in corporate requirements and approval processes for financial, human resources, information technology, operational, and business planning functions.
Build and lead teams of multi-disciplinary staff in support of PHO’s activities.
Manage staff congruent with PHO internal policies and procedures, professional standards, Collective Agreement requirements, and other relevant standards, legislation, or regulations.
Assign staff responsibilities, set clear performance objectives and measures, evaluate performance, advise on training needs, participate in recruiting/selection of staff, address performance and disciplinary issues, respond to grievances in conjunction with PHO Human Resources management programs.
Establish and implement work/vacation schedules.
Model organizational values and organizational culture and embed values into the area of responsibility.
Act as a designated lead and/or subject matter expert on cross-functional PHO teams to ensure linkages and collaboration across PHO.
Represent the Unit, its initiatives, and services, and PHO in consultations, relationships, and collaborative partnerships with government, other provincial agencies, non-governmental organizations, professional associations, and other academic and community partners.
Liaise with Ministry staff on planning and performance matters where applicable.
Ensure alignment of unit goals, objectives, and activities with other PHO initiatives, goals, and objectives.
Contribute to the development and implementation of the department’s mandate and operating procedures by taking a significant role in the identification of new programs and projects that fit PHO’s mandate.
Suggest areas for improvement in internal processes along with possible solutions.
Keep abreast of the latest research and developments in the area of specialty within PHO and at other agencies.
Support PHO in the provision of response in an emergency, pursuant to responsibilities as delegated in an emergency response plan.
Support PHO’s 24/7 incident and emergency response through shared participation in on-call schedules, as required.
Perform other duties as assigned.

Requirements

Practising certificate of registration with the CMLTO and in good standing.
Six (6) years of relevant lab experience.
Five (5) years of progressive management experience.
Experience working in a unionized environment will be an asset.
Microbiology registration will be an asset.
Experience with quality tools such as lean principles, green belt, six sigma will be an asset.

Skills

Knowledge of principles and practices of Microbiology or Laboratory Disciplines/Services in a public health laboratory setting.
Knowledge of Public Health Laboratory programs, standards, policies, applicable legislation, and current issues affecting operations.
Knowledge of measurement indicators, collection tools, and quality management tools.
Leadership, team building, and client relations management skills.
Organizational skills, including priority setting and workload management.
Computer skills and good understanding of software including word-processing, database, spreadsheet, project management, presentation, e-mail, and Internet applications.
Written and oral communication skills.
Consultation and presentation skills.
Interpersonal and diplomacy skills.

Location

PHO Corporate Office & Toronto Laboratory, 661 University Avenue, Toronto, ON

Work Type

Permanent
Full time

Experience Level

5 years of progressive management experience

Education Level

Practising certificate of registration with the CMLTO

Salary/Compensations

$91,807.00 - $114,730.00

About the Company

PHO is committed to ensuring equity in employment.
Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals.

Equal Opportunity

PHO is committed to ensuring equity in employment.
Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals.
Any candidate who requires a job posting in an alternative format may email a request to HR_Inquiries@oahpp.ca.
Once an applicant has been selected for an interview, they can inform PHO about any accommodations they may require at any stage of the interview process.