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About the Role
The Product, Strategy & Support team collaborates with Markets leadership to develop business strategy, define the strategic vision for the Market Group’s technology Products, and ensure the portfolio of initiatives aligns with and provides value to the Group’s mission and objectives. The team ensures the delivery of functionality meets user needs, maximizes the benefit of product and service adoption, and provides reliable support throughout the product lifecycle.
Responsibilities
- Collaborate with Product Owners (POs) to define and communicate a clear product vision and roadmaps with measurable outcomes.
- Develop subject-matter expertise in Banking Operations products, vendors, data, tools, and associated end-to-end business processes.
- Analyze operations data and develop insights that inform requirements, design, and prioritization.
- Collaborate with business and technical stakeholders on requirements definition, design planning, and backlog management.
- Assist POs and tooling specialists with user story development, documentation, and testing.
- Support POs in managing squad ceremonies (e.g., facilitating daily scrums and analyzing squad metrics).
- Assist with communications to business and technical stakeholders, including the development of executive communications for senior stakeholders.
- Promote full adoption of product features, provide training and onboarding support for new users, and provide ongoing expertise and guidance on best usage practices.
Requirements
- Quick learner with genuine curiosity about how systems and processes work, and an aptitude for optimizing efficiencies with emerging technologies.
- Ownership mindset, with the ability to be self-directed in ambiguous problem spaces and complex or fast-moving environments.
- Strong attention to detail and structured, process-oriented thinking.
- Strong analytical skills, with the ability to work with operations data, identify patterns, and translate raw data into actionable insights that inform product decisions; comfort with data tools such as SQL, Excel, Tableau, or similar applications.
- Comfort navigating a complex stakeholder landscape and working cross-functionally among POs and business and technology teams; diplomacy, active listening, and the ability to manage competing priorities.
- Ability to tailor communication style between technical and business audiences.
- Prior experience working in Agile/Scrum delivery settings is a plus.
- Prior experience in Banking Operations (payments, securities processing, SWIFT messaging, or transaction monitoring) is a plus.
- This position requires access to confidential supervisory information (CSI) and/or Federal Open Market Committee (FOMC) information.
- All non-U.S. citizens authorized to access CSI and/or FOMC information must sign a declaration of intent to expeditiously become a lawful permanent resident and thereafter a U.S. citizen when eligible.
Skills
- SQL
- Excel
- Tableau
- Agile/Scrum
- Banking Operations
- payments
- securities processing
- SWIFT messaging
- transaction monitoring
Location
- New York
- Richmond, VA
Work Type
- Full-time
- Onsite
Salary/Compensations
- NY: $125000 - $145000 / year
- Richmond, VA: $104000-120000 / year
Benefits
- Educational assistance
- Career development tools
- Stretch opportunities
- Parental leave
- Adoption assistance
- Back-up dependent and elder care
- College planning resources
- Comprehensive insurance plans
- Leave policies
- Onsite Health & Wellness Center
- Onsite Fitness Center
- Pension plan
- 401(k) with generous match
- Financial planning resources
- Subsidized public transportation program
About the Company
- The Federal Reserve Bank of New York (FRBNY) supports the strength of the U.S. economy and stability of the global financial system.
- The FRBNY’s Markets Group mission is to implement market operations, monitor and analyze global financial market developments, execute lender of last resort operations for the Second district and collateral valuation services to the Federal Reserve System (FRS), provide infrastructure and financial services for foreign and international monetary authorities, and to provide capital market-related fiscal agency services to the U.S. Treasury.
Equal Opportunity
- The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
- We value accessibility for all candidates and are happy to discuss an accommodation or assistance. Visit our careers page for more information about requesting an accommodation during the recruiting process.