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About the Role
At Passion Dental Group, we are actively seeking an organized, welcoming, and detail-oriented Dental Administrator to join our teams across our 15+ clinics in Toronto and the Greater Toronto Area (GTA). We look for professionals who act as the warm first impression for our patients, effortlessly managing patient scheduling, communication, and front-desk operations while maintaining an exceptional standard of care. If you thrive in a fast-paced environment, pride yourself on top-tier organizational skills, and want to grow with a network redefining modern dentistry, you will be a great fit for us.
Responsibilities
- Greet patients warmly upon arrival, manage incoming phone calls, emails, and inquiries with professionalism and empathy.
- Efficiently manage multi-chair appointment books, optimize daily schedules, and coordinate patient recalls and follow-ups.
- Handle insurance claims, patient billing, electronic submissions, and payment processing accurately.
- Clearly communicate treatment plans, financial options, and pre/post-appointment instructions to patients.
- Coordinate seamlessly with dental assistants, hygienists, and dentists to ensure smooth, stress-free daily clinic operations.
Requirements
- Previous experience working in a dental front-desk or administrative role is required.
- Familiarity with modern dental practice management software (e.g., Dentrix, Cleardent, or similar platforms).
- Strong understanding of dental insurance policies, claim submissions, and financial coordination.
- Exceptional multitasking and time-management skills in a high-volume, dynamic environment.
- Stellar interpersonal and communication skills with a natural customer-first attitude.
- Maintains a calm, positive, and professional demeanor under pressure.
- Detail-oriented and accurate with data entry, scheduling, and billing.
Skills
- Dental practice management software
- Dental insurance policies
- Claim submissions
- Financial coordination
- Multitasking
- Time-management
- Interpersonal skills
- Communication skills
- Customer-first attitude
- Data entry
- Scheduling
- Billing
Location
- Toronto
- Greater Toronto Area (GTA)
Work Type
- Full-time
- Part-time
Experience Level
- Depending on experience
Salary/Compensations
- $20 to $30 per hour
About the Company
- Expanding Network: Be part of a growing network with 15+ established clinics across Toronto and the GTA (and over 70 nationwide), offering genuine stability and career mobility.
- Patient-Centric Model: We focus on convenience and accessibility, offering care seven days a week, including evenings, with an emphasis on same-day dentistry.
- Supportive Environment: A collaborative, team-oriented culture where front-desk professionals, clinical staff, and management work closely together.