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About the Role
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
Responsibilities
- Answer incoming calls from prospective guests in a friendly and timely manner.
- Provide accurate information regarding availability, accommodation types, and rates.
- Assign reservations based on guest preferences and availability.
- Input and retrieve data using a computer reservation system and utilize codes for efficiency.
- Answer questions regarding hotel facilities, services, local attractions, and directions.
- Communicate applicable deposit and guarantee policies as requested.
- Thoroughly read provided materials pertaining to group reservations, guest concerns, and property updates.
- Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when the hotel is sold out.
- File registration cards.
- Initiate reports and retrieve printed forms from the computer.
- Perform other duties as assigned.
Requirements
- Ability to lift, carry, push, or pull 10 lbs.
- Primarily sedentary role, may involve standing and walking for short periods.
- Prior hospitality experience preferred.
- Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel.
- Previous experience with hotel PMS systems is a plus (e.g., OPERA, OnQ).
Skills
- Telephone inquiries
- Sales techniques
- Reservation processing
- Computer reservation systems
- MS Suite (Outlook, Word, Excel)
- Hotel PMS systems (e.g., OPERA, OnQ)
Location
- National
Work Type
- Full-time
- Onsite
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent
Salary/Compensations
- Hourly $19.00
Benefits
- Early pay or earned wage access
- Medical
- Dental
- Vision
- Pet discount program
- Identity theft protection
- Pre-paid legal support
- Flexible spending accounts
- Matched 401K
- Life insurance
- Critical accident or illness insurance
- Short-term disability
- Long-term disability
- Paid time off
- Wellness programs
- Hotel discounts
About the Company
- SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country.
Equal Opportunity
- Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.