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About the Role
The Lake House Supervisor is responsible for the daily leadership of the Lake House building, overseeing all guest service aspects including Front Desk procedures, bar service, cleanliness, ongoing projects, and special events. This role also involves supervising the Lake House Host and ensuring satisfactory task completion.
Responsibilities
- Greet guests warmly and professionally, enhancing their experience from check-in to departure.
- Coordinate with Director of Rooms to ensure smooth operations and consistent guest satisfaction.
- Act as the main contact for guest interactions, responding promptly to requests and addressing any concerns.
- Escalate service recovery opportunities to the Director of Rooms when necessary.
- Coordinate with the Housekeeping Manager to ensure a high level of cleanliness in guest rooms and common spaces.
- Coordinate with the Reservations department regarding guest reservations for the Lake House property, ensuring accuracy of bookings.
- Anticipate guest needs, encourage personalized service, and maintain a high-touch, boutique experience.
Requirements
- High school diploma or equivalent; hospitality coursework preferred.
- 1+ years of hospitality or guest service experience.
- Bar or bartending experience required.
- Prior supervisory experience preferred.
- TIPS or Responsible Alcohol Service certification preferred.
- CPR/First Aid preferred.
- Additional language ability a plus.
Skills
- Guest service
- Front Desk procedures
- Bar service
- Supervision
- Leadership
- Bartending
Location
- Lake House
Work Type
- Full-time
Experience Level
- 1+ years of experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $25.00 per hour
Benefits
- Earned wage access
- Medical
- Dental
- Vision
- Pet discount program
- Identity theft protection
- Pre-paid legal support
- Flexible spending accounts
- 401K
- Life insurance
- Critical accident insurance
- Critical illness insurance
- Short-term disability
- Long-term disability
- Paid time off
- Wellness programs
- Hotel discounts
About the Company
- SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at hotels and resorts across the country.
- We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
Equal Opportunity
- Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.