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About the Role

Buffalo City Mission is seeking a Resident Assistant for their men's shelter. This part-time position involves serving residents with compassion and supporting their journey towards stability.

Responsibilities

Provide a supportive and respectful presence for shelter residents.
Assist residents with basic needs, such as access to meals, hygiene supplies, and bedding.
Monitor resident behavior and address any conflicts or issues that arise.
Encourage residents to participate in shelter programs and activities.
Collaborate with Security to ensure the safety and security of the shelter facility and residents.
Enforce shelter rules and regulations.
Conduct regular rounds of the shelter to ensure safety and security.
Conduct safety checks, and searches as needed.
Assist with shelter intake and discharge procedures.
Maintain accurate records of resident occupancy and shelter activities.
Assist with maintaining a clean and organized shelter environment, including sanitizing sleeping areas, moving furniture, sanitizing walls, floors, and ledges, and swapping mattresses as needed.
Report vacated units and prepare them for new residents.
Help residents pack items as needed if exiting units and move items down to the 1st floor.
Perform nightly ES laundry, cleaning of welcome center, cleaning staff bathrooms, restocking storage room shelves, and assisting with building chores.
Assist with the distribution of supplies and donations.
Accurately monitor and document medication intake and any observations.
Complete shift reports.
Respond to and de-escalate crisis situations.
Provide support to residents experiencing emotional distress or other crises.
Contact emergency services as needed.

Requirements

High School diploma or GED required.
Experience working with vulnerable populations is a plus.
Strong interpersonal and communication skills.
Ability to remain calm and composed in stressful situations.
Ability to enforce rules and maintain boundaries.
Empathy and compassion for individuals experiencing homelessness.
Ability to work independently and as part of a team.
Basic computer skills.
Ability to follow instructions and procedures.
In the midst of a mature walk with Jesus Christ.

Skills

Interpersonal skills
Communication skills
Crisis intervention
De-escalation
Record keeping
Basic computer skills

Location

Buffalo, NY

Work Type

Part-time

Education Level

High School diploma or GED

Salary/Compensations

$17.00 per hour
.50 shift differential for 2nd shift
1.00 shift differential for 3rd shift

Benefits

Medical coverage with a single-high premium paid in full by the employer
Health Savings Account (HSA)
Vision coverage
Employer-paid life insurance
Supplemental insurance options

About the Company

Rooted in the Gospel of Jesus Christ, Buffalo City Mission is more than a workplace. It is a community united by faith, compassion, and a shared commitment to changing lives.
At Buffalo City Mission, we believe everyone deserves a second chance.
Every day, we witness lives transformed through the power of grace, love, and hope.
Our mission is to serve men, women, and families facing barriers to stability, offering not just shelter and support, but the opportunity to rebuild their lives with dignity and purpose.

Equal Opportunity

We are proud to be an Equal Opportunity Employer, committed to creating an inclusive and welcoming workplace where everyone has the chance to thrive.